Job Description

Sbarro is looking for energetic and dependable Shift Leads to help lead our team in a fast-paced restaurant environment. As a Shift Lead, you will support daily operations, motivate team members, and help deliver outstanding food quality and customer service. If you enjoy leading by example, working with people, and creating a great guest experience, we want you on our team!

Key Responsibilities:

• Lead and support team members during shifts to ensure smooth and efficient operations
• Delegate tasks and help maintain productivity, teamwork, and positive morale
• Deliver excellent customer service and resolve guest concerns professionally and promptly
• Ensure pizzas, food items, and menu products meet Sbarro quality and presentation standards
• Maintain cleanliness and organization throughout the kitchen, dining, and service areas
• Monitor food safety, sanitation, and health compliance standards
• Assist with opening and closing duties, including cash handling and shift accountability
• Support inventory management, stocking, and minimizing food waste
• Train and coach new and existing team members on company procedures and expectations
• Ensure kitchen equipment is operating properly and report maintenance concerns as needed
• Support management with daily operations and help achieve restaurant goals

Requirements

• Previous restaurant, food service, retail, or customer service experience preferred
• Leadership or supervisory experience is a plus
• Strong communication, teamwork, and customer service skills
• Ability to multitask and thrive in a fast-paced environment
• Positive attitude, reliability, and strong work ethic
• Ability to stand for extended periods and lift up to 50 lbs as needed
• Flexible availability, including nights, weekends, and holidays preferred

Benefits

Competitive weekly pay

Flexible scheduling

Health, dental, and vision benefits available for eligible team members

Paid time off for eligible employees