Job Description

The Shift Lead at Sbarro is integral in managing the daily operations of the Sbarro location within the travel center. This role involves supervising the team, ensuring quality food preparation, and delivering exceptional customer service. The Shift Lead will assist in maintaining inventory levels, managing cash transactions, and upholding health and safety standards. This position requires strong leadership and communication skills to foster a positive environment for both customers and team members.

Key Responsibilities:

1. Team Management: Supervise staff during shifts, providing direction, training, and support.
2. Customer Service: Ensure customers receive prompt, friendly service, and address any concerns or issues.
3. Food Quality Control: Oversee food preparation and presentation to ensure high-quality standards are met.
4. Inventory Management: Assist in monitoring and managing inventory levels, including ordering supplies as necessary.
5. Cash Handling: Ensure accurate cash register operations and financial reporting at the end of each shift.
6. Health and Safety Standards: Maintain compliance with health regulations and safety protocols.
7. Operational Communication: Communicate effectively with management and team members regarding operational needs and improvements.

Requirements

• High school diploma or equivalent; additional education in food service management is a plus.
• 1-2 years of experience in food service or retail, with leadership or supervisory experience preferred.
• Strong leadership and team-building skills.
• Excellent communication skills, both verbal and written.
• Ability to resolve customer issues in a calm and professional manner.
• Basic knowledge of food safety practices and inventory management.
• Flexible availability, including the ability to work nights, weekends, and holidays as needed.

Physical Requirements:

• Must be able to stand for long periods and lift items weighing up to 50 pounds.
• Ability to perform repetitive motions such as cooking, assembling, and serving food products.