Job Description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description:

Hard Rock International (HRI) is one of the most globally recognized companies with venues in

over 70 countries spanning 265 locations that include owned/licensed or managed Rock Shops®,

Live Performance Venues and Cafes. HRI also launched a joint venture named Hard Rock

Digital in 2020, an online sportsbook, retail sportsbook and internet gaming platform. Beginning

with an Eric Clapton guitar, Hard Rock owns the world’s largest and most valuable collection of

authentic music memorabilia at more than 86,000 pieces, which are displayed at its locations

around the globe. In 2022, Hard Rock Hotels was honored as the number one brand in

Outstanding Guest Satisfaction for the second year in a row among Upper Upscale Hotels in J.D.

Power’s North America Hotel Guest Satisfaction Study. This designation is the fourth

consecutive year the iconic brand has been among top brands in this category.

HRI is the first privately-owned gaming company designated U.S. Best Managed Company by

Deloitte Private and The Wall Street Journal for the second year. Hard Rock was also honored as

one of Forbes’ Best Employers for Women, Diversity and New Grads and a Top Large Employer

in the Travel & Leisure, Gaming, and Entertainment Industry. In 2021, Hard Rock Hotels &

Casinos received first place ranking in the Casino Gaming Executive Satisfaction Survey

conducted by Bristol Associates Inc. and Spectrum Gaming Group for six of the last seven years.

For more information on Hard Rock International, visit www.hardrock.com or

shop.hardrock.com.

The FOH Supervisor is responsible for assisting the bartenders, servers, hosts and bussers with

the day-to-day operations of the Cafe, ensuring guest satisfaction, while contributing to the sales

growth and ensuring all standards and legal obligations are followed. The FOH Supervisor also

supports cafe senior leadership in upholding all brand standards and core values, while meeting

or exceeding Hard Rock business objectives.

 Serve as a mentor and coach to develop hourly staff members into Hard Rock brand

ambassadors and industry leading customer service

 Greets employees as they begin their shift to promote a positive work environment.

 Continuously provides employees with verbal recognition, direction, and support.

 Motivate employees daily by having a positive attitude and having an open line of

communication.

 Communicates with employees to keep them informed or restaurant, regional, and

corporate procedures.

 Communicates with managers to evaluate work procedures, review standards, identify

methods for increasing efficiency or effectiveness, and respond proactively to any needs

that have arisen.

 Trains and empowers employees to exercise good judgment to make decisions regarding

guest service satisfaction by adhering to company training standards

 Monitors/coaches employees on performance, compliance with procedures and workload

 Ensure employees follow safety, sanitation and security procedures.

 Listens to comments, criticisms, and feedback from customers, employees and other

managers to gain an understanding of areas of strength and opportunity to improve

personal/restaurant performance.

 Creates and modifies the weekly work schedule to accommodate employees, volume or

other emerging trends.

 Present a professional image to employees, guests, clients, owners and investors.

 Operate ethically to protect the image of Hard Rock.

 Utilize programs designed to help Save the Planet.

 Possess a self-motivated approach to their own personal and professional

This job description reflects the position’s essential functions; it does not encompass all of the

tasks that may be assigned.

EXPERIENCE, EDUCATION, AND CERTIFICATIONS

 2+ years in a Supervisory role with high volume exposure in a casual- themed, full-

service restaurant.

 Strong knowledge of food handling

 Bartending experience preferred

 Influencing the training and development is a necessary strength, so a background in

training is a plus.

SKILLS

 Ability to learn and bring "out of the box" ideas to their team.

 Genuine enthusiasm and aptitude for serving people.

 Excellent verbal and written communication skills.

 High level of business acumen and common sense.

 Demonstrates strong problem solving skills through ability to diagnose and implement

solutions.

 Must possess strong communication and listening skills, excellent speaking, reading and

writing.

 Comprehend and use technical or professional language, either written or spoken, to

communicate complex ideas.

 Ability to effectively pitch and present information in one-on-one and group situations to

media, customers, clients, partners and other employees of the organization.

 Multiple language abilities a plus, fluency in English required.

 Leading by example and running shifts tied into our core mottos and values.

 Help insure that food and beverage specifications, quality and recipe inherence is up to

HR standards.

 Help maintain proper managing coverage in all aspects of FOH operations.

PHYSICAL DEMANDS

 Ability to move throughout the corporate office and cafes during visits (standing,

walking, kneeling, and bending) for extended periods of time.

 Ability to sit for extended periods of time.

 Ability to make repeating movements of the arms, hands, and wrists.

 Ability to express or exchange ideas verbally and perceive sound by ear.

 Manual dexterity, hand-eye coordination, and ability to work with hand above shoulders.

 Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry)

up to 10 pounds.

 Ability to turn or twist body parts in a circular motion.

 Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment.

 Ability to travel via auto or airplane for long periods of time.

Closing:

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL –

SERVE ALL, and strive to foster an inclusive workplace culture for every team member. Hard

Rock welcomes and encourages applications from people with disabilities. Consistent with the

Americans with Disabilities Act (ADA), it is the policy of Hard Rock to provide reasonable

accommodation when requested by a qualified applicant or employee with a disability, unless

such accommodation would cause an undue hardship. The policy regarding requests for

reasonable accommodation applies to all aspects of employment, including the application

process. If reasonable accommodation is needed, please contact a member of our Human

Resources team.

Disclaimer

While this is intended to be an accurate reflection of the current job, management reserves the

right to revise the current job or to require that other or different tasks be performed when

circumstances change, (e.g. emergencies, changes in personnel, workload, rush jobs or technical

developments).

Pay Range:

$18 - $26/Hourly