Job Description

Key Responsibilities:

1. Staff Supervision & Leadership:

• Lead and motivate team members during your shift to ensure excellent service, efficiency, and productivity.
• Assign tasks to staff members based on the needs of the cafe, ensuring the team works effectively together.
• Provide support and guidance to staff, ensuring they follow cafe procedures and provide high-quality service.
• Monitor staff performance, providing feedback and assistance to help improve skills and customer service.

2. Customer Service:

• Ensure customers receive prompt, friendly, and professional service at all times.
• Address customer concerns or complaints and resolve issues effectively and efficiently.
• Maintain a clean, inviting environment for customers, ensuring their experience is positive from start to finish.
• Lead by example in creating a customer-focused environment, ensuring customers' needs are met promptly.

3. Operations Management:

• Oversee daily cafe operations to ensure smooth service, from opening to closing.
• Ensure the cafe is well-stocked with necessary ingredients, supplies, and equipment throughout the shift.
• Maintain inventory levels and help track stock to prevent shortages or overstocking.
• Help monitor food preparation and service to ensure quality, accuracy, and timeliness.
• Handle opening and closing duties, including securing the cafe, checking inventory, and ensuring all equipment is properly stored.

4. Cash Handling & Financial Responsibilities:

• Operate the cash register, handle cash transactions, and ensure register accuracy.
• Assist in preparing bank deposits, balancing cash drawers, and completing shift reports.
• Ensure accurate reporting of sales and payments, following proper procedures for cash management.

5. Health & Safety Compliance:

• Ensure that all health and safety regulations are adhered to during your shift.
• Monitor food safety standards, including proper food handling, storage, and sanitation practices.
• Ensure the cafe is clean and well-maintained, including the kitchen, dining areas, and restrooms.
• Ensure that employees follow proper safety protocols, including using equipment safely and maintaining a clean work environment.

6. Teamwork & Communication:

• Foster a positive and collaborative work environment by encouraging teamwork.
• Communicate effectively with staff and management to ensure smooth operations.
• Report any issues or challenges that arise during your shift to the Assistant Manager or Restaurant Manager.

7. Training & Development:

• Assist with training and onboarding new employees, ensuring they understand their roles and responsibilities.
• Provide ongoing support to staff and encourage skill development through feedback and mentoring.
• Help ensure that all employees adhere to cafe standards, policies, and procedures.

Qualifications:

• Experience:
• 1-2 years of experience in food service or hospitality, with prior experience in a supervisory or leadership role preferred.
• Previous experience in a café, restaurant, or similar environment is a plus.