Job Description

The Shift Lead at Miss J's Cafe is responsible for supervising the day-to-day operations during their shift, ensuring all tasks are completed effectively and efficiently. The Shift Lead will oversee staff, maintain high standards of customer service, ensure food quality, manage workflow, and maintain a safe, clean, and welcoming environment. This role requires leadership and the ability to manage multiple tasks in a fast-paced cafe environment.

Key Responsibilities:

1. Staff Supervision & Leadership:

• Lead and supervise the team during your shift, ensuring each staff member is performing their duties efficiently.
• Train and mentor staff members on cafe operations, customer service, and cafe standards.
• Provide guidance and support to employees, fostering a positive and motivated work environment.
• Ensure proper delegation of tasks, making sure all areas are staffed appropriately (front-of-house and kitchen).
• Act as a role model for the team in terms of customer service and professionalism.

• Ensure that all customers receive excellent service, assisting with orders, answering questions, and resolving complaints or issues in a timely and professional manner.
• Handle customer interactions, ensuring that guests have a pleasant and welcoming experience.
• Ensure that food and beverages are served promptly and meet Miss J's Cafe’s quality standards.

• Oversee cafe operations during the shift, including managing the pace of service and ensuring smooth workflow between kitchen and front-of-house staff.
• Monitor food preparation and ensure food quality standards are consistently met.
• Maintain cleanliness and organization of the cafe, including dining areas, restrooms, and kitchen.
• Assist with opening and closing duties, ensuring the cafe is properly stocked, cleaned, and ready for the next shift.
• Maintain inventory levels and assist with ordering supplies as needed.

• Ensure all food safety and sanitation protocols are followed, including food handling, preparation, and cleaning standards.
• Ensure employees follow all health, safety, and cleanliness regulations.
• Perform regular checks on equipment and ensure it is maintained and cleaned according to schedule.

• Oversee cash handling during the shift, including managing the register and completing accurate cash-outs.
• Ensure that all transactions are processed correctly and customer payments are handled securely.
• Assist in managing sales and labor costs, helping to meet the cafe’s financial goals.

• Provide clear and concise communication with the General Manager or Assistant General Manager regarding shift performance, issues, or staffing needs.
• Complete shift reports, including any operational issues, staffing concerns, and sales data.
• Ensure that any outstanding tasks or issues are handed off clearly to the next shift.

Qualifications:

• Previous experience in the food service industry, with at least 1 year in a lead or supervisory role.
• Strong leadership, communication, and interpersonal skills.
• Ability to motivate and manage a team in a fast-paced environment.
• Excellent customer service skills and the ability to handle customer complaints or issues calmly and professionally.
• Basic knowledge of food safety standards and health regulations.
• Ability to multitask and stay organized under pressure.
• Comfortable handling cash and working with point-of-sale systems.

Physical Requirements:

• Ability to stand for extended periods.
• Ability to lift up to 25 pounds.
• Capable of working in a high-energy, fast-paced environment.