Job Description

Work Pattern

Week 1
- Monday 04:30–13:00
- Tuesday 04:30–13:00
- Wednesday 04:30–13:00
- Thursday 04:30–12:45
- Friday 04:30–12:45

Week 2
- Monday 11:00–20:30
- Tuesday 12:30–20:30
- Thursday 12:30–20:30
- Friday 13:00–21:00
- Saturday 12:30–20:30

Under 18 disclaimer
This job role involves working early morning and this means we can’t consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.

Please note that the + £3.00 p/h unsocial premium is only added on any hours worked between 22:00-06:00

Purpose of the Shift Lead role:

To lead the fill operation, delivering a salesfloor that is ready to trade, taking operational responsibility for coordinating resource to Serve, Sell and Fill. and to lead the floor in the absence of the Colleague Manager

• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager
  
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening
  
• Allocate resource effectively to deliver a quick payment experience
  
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times
  
• Coordinate the team to deliver a clean, safe and well-presented store
  
• Play their part in creating a great team atmosphere that is inclusive of everyone
  
• Role model great Customer Service
  
• Role model the M&S behaviours and Colleague Expectations across the store
  
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues
  
• Support nearby stores if operationally required
  
• Responsible for being a key holder and answering call outs as required
  
• Responsible for tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.
  

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there’s huge opportunity. Are you ready for it? Take Your Marks and apply today.

M&S is ready to push boundaries to lead the industry into a greener, speedier, more inspiring digital era. That’s why we’re revolutionising how we work and offering our most exciting opportunities yet. There’s never been a better time to be part of our team.

Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact. We are committed to an active Inclusion, Diversity and Equal Opportunities Policy, which starts with our recruitment and selection process and we are happy to talk smart/flexible working.