Job Description

The Shift Lead is responsible for assisting in overseeing daily store operations, ensuring that the team delivers high-quality customer service, and supporting the management team in maintaining store standards. The Shift Lead will lead by example, guide team members, and ensure that all tasks are completed efficiently, safely, and according to Charley’s Cheesesteaks standards.

Key Responsibilities:

1. Team Leadership & Supervision:

• Supervise and provide direction to team members during shifts, ensuring they are completing tasks effectively and maintaining a positive work environment.
• Motivate team members to achieve individual and store-wide goals, including customer service, speed of service, and cleanliness.
• Assist in training and mentoring new employees.

• Ensure exceptional customer service by setting a high standard of customer interaction, resolving any issues that may arise, and assisting customers when necessary.
• Handle customer complaints and concerns in a professional and efficient manner, ensuring customer satisfaction.

• Oversee the preparation and serving of food, ensuring it meets Charley’s Cheesesteaks’ quality standards.
• Monitor and ensure that the store is following all health and safety guidelines.
• Ensure the store is clean, organized, and well-stocked throughout the shift.
• Assist in inventory management and stock replenishment as needed.

• Handle cash register operations, including opening and closing procedures, balancing cash drawers, and making deposits.
• Assist in scheduling and managing labor to ensure shifts are adequately staffed.
• Ensure timely opening and closing procedures are followed, including locking/unlocking the store.

• Serve as a liaison between the management team and staff, communicating any important information or updates.
• Ensure all staff are aware of daily goals, sales targets, and any special promotions.
• Report any operational issues or employee concerns to management.

• Assist in monitoring daily sales and labor goals, reporting any discrepancies.
• Support managers in implementing performance improvement plans and recognize exceptional employee performance.

Requirements

Qualifications:

• High school diploma or equivalent (some positions may require additional education or certifications).
• Prior experience in a fast-paced food service environment, preferably in a supervisory or leadership role.
• Strong leadership, communication, and organizational skills.
• Ability to work in a fast-paced, team-oriented environment.
• Ability to multitask and manage time effectively.
• Must have a positive attitude and the ability to motivate and guide a team.
• Basic knowledge of food safety and sanitation standards.
• Flexibility to work a variety of shifts, including nights, weekends, and holidays.