Job Description

As a Shift Lead at Las Vegas Petroleum, your role is pivotal in ensuring the smooth operation of the convenience store during your shifts. You will be responsible for managing a team of employees, providing exceptional customer service, and maintaining operational standards. Your leadership will foster a positive working environment while ensuring compliance with company policies and procedures. In this position, you will engage with customers, oversee inventory management, and support financial operations.

Key Responsibilities:

1. Team Leadership: Supervise and mentor staff during shifts, ensuring efficient workflows and professional conduct.
2. Customer Interaction: Deliver outstanding service to customers, addressing inquiries and resolving issues effectively.
3. Inventory Oversight: Assist with managing inventory levels, conducting stock checks, and placing orders as needed.
4. Financial Management: Ensure accurate cash handling, register operations, and daily financial reconciliations.
5. Training and Development: Participate in training new employees on company protocols and customer service standards.
6. Health and Safety Compliance: Uphold safety regulations and maintain a clean and secure store environment.
7. Communication: Collaborate with management and team members regarding store performance and operational needs.

Requirements

• High school diploma or equivalent is required.
• 1-2 years of experience in retail or customer service; supervisory experience is a plus.
• Strong leadership and interpersonal skills.
• Excellent communication skills, both verbal and in writing.
• Ability to manage customer complaints and solve problems effectively.
• Basic proficiency in cash register systems and inventory management.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

Physical Requirements:

• Capability to stand for long periods and lift items weighing up to 50 pounds.
• Able to perform physical tasks, such as restocking shelves and arranging products.