Gear Inc.

Shift Lead

Gear Inc.  •  Vientiane, LA (Onsite)  •  5 months ago
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Job Description

Introduction

A Shift Lead is vital in ensuring that operations run smoothly, performance metrics are met, customer satisfaction is maintained, and that agents are well-supported in their tasks.

Key skills and experience

  • High school diploma or equivalent (Bachelor's degree in a relevant field is a plus);

  • Experience in a contact center or customer service environment;

  • Excellent communication and interpersonal skills;

  • Detail-oriented with the ability to multitask in a fast-paced environment;

  • Problem-solving skills and the ability to remain calm under pressure;

  • Basic understanding of call center operations, metrics, and key performance indicators;

  • Ability to work flexible hours and shifts as needed;

  • Knowledge of workforce management principles is a plus.

Responsibility

  • Providing excellent customer service and addressing customer complaints promptly and effectively;
  • Scheduling employee work shifts and handles time-off requests;
  • Training and coaching new employees and resolving conflicts among team members;
  • Assigning duties to agents during their shifts;
  • Inspecting equipment and reporting repair or replacement needs to management.
Gear Inc.

About Gear Inc.

Empowering Global Brands Through Custom BPO Solutions

Gear Inc delivers business process outsourcing solutions designed to meet the unique challenges of leading enterprises. Our approach combines cutting-edge technology and global expertise to drive operational excellence, scalability, and measurable results.

Our workforce of 6,000+ individuals spans 24 countries and supports more than 75 languages. We partner with clients to build tailored engines of growth—whether streamlining operations, enhancing customer experiences, or accelerating innovation. Our commitment to secure, results-driven solutions ensures businesses achieve their goals efficiently, no matter the complexity.

Why Gear Inc?

✅ Custom Integration: Solutions evolve to precisely fit client needs

✅ Global Reach: Localized expertise with a worldwide perspective

✅ Tech-Driven: Cutting-edge technological capabilities are combined with hands-on expertise to future-proof your operations

For brands competing in dynamic markets, we are the partner who understands precision matters—in service delivery, client relationships, and long-term success.

Whether you need scalable contact center solutions, careful content moderation, secure financial services, detailed data management, end-to-end gaming support, or tailor-fit business solutions. Gear Inc provides the personal attention you expect with results-driven expertise to propel your business forward.

Visit GearInc.com to explore how we empower growth so you can focus on your core company functions.

- Website: https://www.gearinc.com/

- Facebook: https://www.facebook.com/GearIncGlobal/

- Instagram: @gearincglobal

- YouTube: http://www.youtube.com/@gearincglobal

Industry
Consulting & Advisory
Company Size
1,001-5,000 employees
Headquarters
Singapore, SG
Year Founded
2007
Website
gearinc.com
Social Media