Job Description

Job Title

Shift Engineer

Job Description Summary

Job Description

Job Purpose

The purpose of this role is to operate, monitor, and maintain all technical systems and infrastructure at the site during assigned shifts. The Shift Engineer ensures the safe, efficient, and reliable performance of equipment and facilities, responds promptly to technical issues, and supports continual improvement initiatives while upholding high standards of safety, compliance, and service quality.

Accountabilities

Major Activities

Operation & Maintenance of Residential Infrastructure

• Oversee preventive and breakdown maintenance of electrical systems, DG sets, water pumps, STP/WTP, HVAC, lifts, fire-fighting systems, and other building services to ensure uninterrupted operations.

Safety, Statutory & Compliance

• Ensure all equipment complies with statutory norms (fire safety, electrical safety, pollution control, lift inspection, etc.). Maintain valid certifications and coordinate periodic inspections with authorities.

Complaint Resolution & Resident Satisfaction

• Ensure timely response and closure of resident technical complaints logged via portals or helpdesk. Monitor turnaround time and maintain satisfaction levels.

Vendor & AMC Management

• Manage service contracts, AMCs, and vendor performance. Verify service quality, approve work completion, and ensure timely renewals.

Energy & Resource Management

• Monitor and optimize consumption of electricity, water, and other utilities. Implement energy-saving initiatives and sustainability measures.

Budget & Cost Control

• Prepare the annual maintenance budget, track expenses, and implement cost-saving measures without compromising quality.

Team Leadership & Training

• Lead the site technical team, allocate duties, and provide training on safety, operations, and new technology.

Documentation & Reporting

• Maintain asset registers, maintenance schedules, complaint trackers, breakdown reports, and compliance records. Submit periodic Daily, MIS, MMR reports to management.

Other

• Proactively review workplace systems / processes to innovate and continuously improve the business performance and workplace experience
• Performs other duties as requested by your direct manager
• Occasional requirement to work extended hours during peak times or to assist with major functions/events
• Development of operational standards / playbooks / operating manuals for all aspects of the business

INCO: “Cushman & Wakefield”