Job Description

1. Complete maintenance work orders from all departments on a timely basis by following the hotel’s standard operating procedures.
2. Perform day-to-day routine and preventative maintenance within the hotel rooms and public areas.
3. Respond promptly and efficiently to any maintenance calls that arise either by the guest or other departments.
4. Respond courteously to guest requests promptly and resolve matters to the guest’s satisfaction.
5. Able to prioritize the maintenance issues e.g.: to attend to the breakdown of plant and machinery on priority.
6. Perform maintenance activities in the guest rooms and public areas including electrical equipment, plumbing, and Air conditioning
7. Program TVs and perform general housekeeping and engineering-related inventory duties.
8. Test, troubleshoot, and perform basic repairs on all types of equipment.
9. To monitor fire Alarm / Life Safety System systems as necessary, to be fully informed of the system operation, and to handle emergencies involving the systems.
10. Understand and operate electrical, plumbing, refrigeration, and water systems.
11. Communicate with different departments and provide them with information and assistance.
12. Check for new maintenance requests e.g.:  OOO – Out of Service and OOO – Out of Order from the PMS ( Property Management System) and update remarks once the task is completed.
13. Able to use your wits and technical abilities to solve problems and make repairs effectively and efficiently.
14. Able to maintain a daily logbook of work done during the shift.
15. Able to delegate duties to the Engineering supervisors,  Ken fix-it, and other technicians.
16. Able to take charge of a shift of eight to nine working hours (Morning, Afternoon, Night, or Break Shift).
17. Able to complete the daily checklist before handing over the shift.
18. Able to look after the smooth functioning of all machinery and equipment.
19. Able to give proper handover to the next shift and also take regular briefings of the shift staff.
20. Enter all guest complaints and back-of-the-house complaints as soon as they are received at the engineering control desk log book.
21.  Execute the preventative maintenance schedule and ensure all equipment and designated areas are maintained to the required standard.
22. Inform Asst. Manager Engineer of recurring complaints so that general shift staff can rectify the problems permanently.
23. Responsible for making decisions when the engineering chief and Assistant manager are not available.
24. Maintain all tools, equipment, and working areas in good condition.
25. Maintain the engineering working area and control desk in good condition always.
26. Maintain maintenance inventory and requisition parts and supplies as needed.
27. Train and instruct other members of the staff through the sharing of knowledge and skills.
28. Attend all firefighting classes and obtain a thorough knowledge of firefighting appliances.
29. Perform any other job assigned by the management as and when required.
30. Position Title: Shift Engineer / Shift Technician
31. Reports To:  Chief Engineer / Asst. Manager Engineering