Job Description

The Role
We are seeking a qualified A4 Chargeman to join our critical facilities team. In this shift-based role, you will be responsible for attending to service requests, coordinating maintenance activities, and ensuring the safe and efficient operation of electrical and mechanical systems. You will play a key role in maintaining site reliability, adhering to safety standards, and supporting the wider facilities team.

Key Responsibilities

Operations & Maintenance

• Attend and complete service requests promptly, ensuring all work aligns with the agreed Scope of Work, SLAs, and KPIs.
• Understand the operational and technical requirements of the site, ensuring current contracts are maintained to provide necessary supplies and services.
• Review and spot-check supplier/service provider work to verify compliance with contractual obligations to the client.
• Ensure the site is well maintained, correctly furnished, and stocked to operate at maximum efficiency.

Health, Safety & Environment (HSE)

• Ensure a safe working environment and full compliance with HSE standards.
• Competently conduct Job Hazards Analysis (JHA) prior to any maintenance or project work.
• Collaborate closely with the HSE Executive to plan, execute, and deliver HSE procedures for all site activities.

Incident & Emergency Support

• Assist with critical out-of-hours issues and participate as a key team member in emergency response situations.
• Maintain an effective Work Order system to ensure rectification of defective items or services is addressed in a timely manner.

Teamwork & Communication

• Assist superiors in ensuring smooth running of meetings and events at the site.
• Provide backup support for the superior during times of absence.
• Liaise with client on-site representatives to address problems and enhance working environment performance.
• Clearly document and communicate client expectations to the rest of the facilities team.
• Work collaboratively with facilities team colleagues and across the wider network.

General Administration

• Provide assistance with general administrative activities and any other duties as assigned by the superior on a needs basis.

Key Performance Indicators

• Uninterrupted site operations
• 100% compliance with client and company audit standards
• Meet or exceed client satisfaction survey targets
• Continuously improve service delivery and support technical team training
• Effective vendor management

Qualifications & Experience

• Mandatory: Valid A4 Chargeman Certificate issued by Suruhanjaya Tenaga (Energy Commission).
• Education: Certificate or Diploma in Mechanical, Electrical, or Operational Engineering.
• Experience:
  • 5–8 years of relevant experience in engineering or a critical environment.
  • 3–4 years of experience in the operation of electrical and mechanical services within a Tier III (or equivalent) data centre or critical facility
• Skills:
  • Excellent people skills and ability to interact professionally with clients and vendors.
  • Hands-on knowledge of M&E systems (e.g., switchgears, UPS, PDU, CRAC, chillers).
  • Competent in HSE practices and Job Hazards Analysis.
  • Strong documentation and communication skills.