Job Description

Posting number: 26SHRF817KS001

Department: Sheriff's Office

Division: 911 Dispatch

Job classification: Sheriff's Telecommunicator Sergeant

Posting type: Open

Categories: Building & Safety, Public Safety, Law Enforcement, Management, Investigative, Miscellaneous, Safety, 911 Telecommunications, Emergency Management, Office and Administrative Support

Summary

The Hennepin County Sheriff's Office (HCSO) is seeking a full-time Sheriff's Telecommunicator Sergeant to serve as a shift supervisor for the 911 Emergency Dispatch Center (EDC). This is a civilian supervisory position. The EDC provides 911 Emergency and Non-Emergency services to 39 cities located within Hennepin County. This includes dispatching for 27 Law Enforcement Agencies, 24 Fire Departments and the coordination of 4 EMS providers. The Sheriff’s Telecommunicator Sergeant is the first line operational supervisor within the 911 Emergency Communications Center.

Current Hennepin County employees who refer a candidate hired into an open competitive position may be eligible for a $500 referral bonus. For more information visit employee referral program.

Location and hours:

This position is located at the 911 Emergency Dispatch Center (EDC) at 1245 Shenandoah Lane North, Plymouth, MN 55447. There is no public transportation to this site. The 911 EDC operates 24 hours per day, seven days per week. Candidates must be available to work various shifts including day, evening, overnight, on-call, holiday, and weekend hours. New Employee Orientation (NEO) for all new benefit-earning employees is in-person in downtown Minneapolis. Details about NEO will be provided upon hire.

The anticipated start date is 01/25/2027.

About the position type:

This is a full-time benefit earning position.

This position is internally classified as a Sheriff's Telecommunicator Sergeant. Click here to view the job classification specification.

In this position, you will:

• Supervise and review work of staff performing a variety of duties in connection with the operation of a 911 primary answering point and dispatching of public safety response units while ensuring staff implement on-the-job policies, procedures, and best public safety practices in responding to and handling emergencies.
• Assist scheduling staff to ensure adequate coverage, standby staff, callouts and create shift assignments for staff and consistently monitor breaks and other necessary time away from operations to ensure service level goals are maintained.
• Conduct performance coaching, counsel staff, and assist in preparing and conducting internal and external investigations into employee misconduct including making recommendations regarding discipline.
• Maintain situational awareness of events within the county and make necessary notifications.
• Support training team's daily activities by providing feedback, monitoring, encouragement, and assisting telecommunicators with difficult emergency calls.
• Monitor phone calls/radio traffic of telecommunicators to assist in improving their performance and to identify training needs; monitor computer and other technical equipment used in the 911 ECC, troubleshoot problems and failures, and contact technical support for assistance when required.
• Maintain positive relations with internal and external customers including police and fire departments that are dispatched by the EDC receive phone calls requesting assistance or information from citizens or emergency service agencies/staff.
• Participate and assist with Quality Assurance to review Fire, Emergency Medical Services (EMS), and Law Enforcement calls.
• Conduct tours and presentations of the EDC; plan and/or attends various meetings.

Need to have:

• One of the following:
• Two years or more of dispatch experience in an approved dispatch environment.
• One year or more of dispatch experience in an approved dispatch environment and two or more years of general supervisory experience.
• Must be 18 years of age or older.

Nice to Have:

• Experience:
• As a lead worker or supervisor.
• Dispatching police, firefighters, and/or EMS.
• As a first responder (police officer, firefighter, and/ or emergency medical technician/paramedic).
• Skill in performing complex research involving planning, modification of methods and procedures, and analyzing organizational issues.
• Strong written and verbal communication skills; advanced skill in a variety of computer applications.
• Ability to:
• Use radio, telephone, and computer dispatching systems such as computer-aided dispatch systems, Enhanced E911 emergency phone systems, multi-channel computerized communication consoles, and multi-line phone systems.
• Respond to administrative inquiries and complaints and prepare reports for intradepartmental use.
• Serve as a representative of the division at conferences/meetings and serve as the division head in the absence of administrative superiors.

About the department:

The Hennepin County Sheriff's Office serves the county's 1.2 million residents. State law mandates most of the sheriff's office duties, including managing the county jail, providing security to the district court, and patrolling the waterways in the county.

The Sheriff's Office also runs specialized initiatives like Criminal Information Sharing and Analysis (CISA), Violent Offender Task Force (VOTF), Crime Scene Investigation, Criminal Investigation, Community Outreach and Employee Wellness. The mission of the Hennepin County Sheriff’s Office is: Providing quality professional services while building meaningful relationships that are sustainable within our communities, and with our partners, to ensure justice and safety for all.

About Hennepin County:

Hennepin is the largest county government organization in Minnesota. Our employees work every day to improve the health, safety and quality of life for our residents and communities. All of our jobs align with our mission to serve residents through transformative services that eliminate disparities, eliminate inequities, and create opportunity for all and our vision of a community where all people are healthy, all people are valued, and all people thrive.

Our employees receive a combination of competitive benefits and positive workplace culture not found at other organizations. This includes meaningful work that impacts our community, competitive pay, work-life balance, a variety of benefits and opportunities to grow. Learn more at The Bridge (login as Guest).

Hennepin County envisions an organization where our commitment to diversity and the elimination of disparities is fundamental in providing excellent service to our community.

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Invitations to interview will be based upon an assessment of education and experience.

Final candidates may be required to complete a drug test and/or background check.

Applicants must have no felony convictions and must successfully complete a drug test, medical examination, psychological examination and an extensive background investigation that includes criminal, employment and financial checks during the six-month probationary period. Invitations to interview will be based on an assessment of education and experience.

If you have questions, please contact:

Kelsey Shelton

Kelsey.Shelton@hennepincounty.gov