Req ID: 6518
Directorate: Housing & Regeneration
Categories: Housing
Locations: Harrow, United Kingdom
Position Type: ['Permanent']
Full/Part-time: Full Time
Hours per week: ['36']
Closing Date: 15/10/2026
The London Borough of Harrow is seeking a Sheltered Scheme Officer to deliver a resident-first, person-centred housing management and support service for prospective and existing sheltered housing tenants. The role involves carrying out needs and risk assessments, providing enhanced housing management, and coordinating appropriate support to promote independence, dignity, wellbeing, safety and social inclusion. The postholder will work proactively with residents to ensure they feel supported, respected and empowered within their homes.
The Sheltered Scheme Officer will ensure that all services are delivered to the highest standards, meeting regulatory, contractual and internal policy requirements. Working flexibly across sheltered schemes, the role will address both individual and communal needs, promoting choice, safety and quality of life while fostering inclusive, supportive living environments for residents.
London Borough of Harrow takes a resident-first, person-centred approach to housing, placing our residents at the heart of everything we do. We are committed to delivering high-quality, responsive services that adapt to individual needs and circumstances, ensuring every resident feels valued, supported, and heard. Our teams work collaboratively across disciplines and with partners to provide safe, sustainable homes, estates and thriving communities, always operating in line with UK legislative, regulatory, and best practice standards
The successful candidate will have:
For more information, please refer to the Role Profile/Selection Criteria
We are the London Borough of Harrow.
Rich in culture, heritage and an entrepreneurial hotspot, we pride ourselves as one of London’s most diverse boroughs.
We want Harrow to be a great place to live, work and visit, a place where people are proud to call home, feel safe and supported and where communities flourish.
Putting residents first is at the heart of everything we do. Within this lies a commitment to deliver services and experiences where the wellbeing and needs of our residents are met and are of a high standard.
With a workforce of more than 3000 employees, we want to be a council that staff are proud to work for, where everyone feels empowered to excel and is given the opportunity to thrive – all while serving our 250,000+ residents.
We want our staff to share the same level of ambition and drive to delivering our plans within the business and wider community. These are centred around three core priorities:
- A council that puts residents first
- A borough that is clean and safe
- A place where those in need are supported
We deliver our services and achieve our goals through our core values: to Be Courageous, to Do It Together and to Make It Happen. These are the main drivers to delivering our priorities and achieving our goals.
Our vision is to work together to continue to make a difference for Harrow, where people choose to do business, to live, work and visit.
