Job Description

Requisition ID: 21203 
Department: Community & Social Services Dept. 
Service: Housing & Homelessness Services 
Branch: Homelessness Systems & Operations Branch
Employment Type: 2 Full-time Temporary positions
Work Hours: 40 hours per week
Affiliation: CUPE 503 Inside/Outside 
Salary Information: $64,725.44 - $75,732.80  annually (2024 rates of pay)
Location: Various locations  
City: Ottawa, ON
Job Category: Community and Social Services 
Application Close: 17/04/2026

The Shelter Support Worker (SSW) works within a multi-disciplinary setting using a consultative and team approach to provide support and services to families, couples and individuals who are homeless within the City of Ottawa's Family Transitional Housing & Offsite Services, to ensure a safe and secure living/working environment, and to support the stabilization and implementation of the Client Service Plan. The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from women, people with disabilities, Aboriginal peoples and persons of all races, ethnic origins, religions, sexual orientations, and gender identities and expressions.

EDUCATION AND EXPERIENCE

Completion of Grade 12

Community college diploma or university degree in a related field is desirable

Minimum of 1 year of related experience in a social services setting

CERTIFICATIONS AND LICENCES

Current Standard First Aid, CPR and/or AED certificates are assetsCrisis Prevention/Intervention training certificate is an asset

KNOWLEDGE

• Community resources
• Issues affecting homeless persons, families and women fleeing abuse
• Strong knowledge of Ottawa’s shelter system and supporting agencies
• Social services agencies and programs
• City of Ottawa policies and procedures, departmental policies and procedures
• Case management process for shelters
• Knowledge of applicable health and safety legislation, including the rights and duties of workers
• Training on HIFIS is desirable

COMPETENCIES, SKILLS AND ABILITIES

• Prioritize multiple tasks in an organized fashion
• Manage potentially volatile situations/crisis intervention
• Positive role model
• Effective interpersonal skills in a multi-cultural environment
• Make informed decisions and provide rationale
• Work independently and as part of a team, with limited supervision
• Computer skills in Microsoft Suite
• Being able to manage pressure and stress
• Provide services in a courteous, non-judgmental professional and supportive manner
• Flexible and adaptable
• Effective interpersonal skills
• Effective communication skills (written and oral)
• Work within a 24-hour operation
• Physical capacity to lift, climb, and perform other physical tasks

WHAT YOU NEED TO KNOW

• Language Requirement: Various language requirements, locations may require English only, French only OR Bilingual competencies. Some positions require English oral, reading, and writing. Some positions required French oral, reading and writing.
• Police Record Check: The successful candidate will be required to complete a Vulnerable Sector Check (Level 3) with the Police Services detachment in their jurisdiction to the City of Ottawa’s satisfaction.; Note: Under the age of 18, requires a Criminal Record and Judicial Matters (Level 2) check in place of the Vulnerable Sector Check (Level 3).; Police record checks completed by a third-party company will not be accepted.
• You may initially be paid 95% of your starting rate of pay, in accordance with the collective agreement.
• Experience and formal training combined with demonstrated performance and ability may substitute for stipulated academic requirements.
• Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.

We wish to thank all applicants for their interest and effort in applying for this position. Only candidates selected for interviews will be contacted.

The City of Ottawa promotes the principles of diversity and inclusion and adheres to the tenets of the Canadian Human Rights Act and the Ontario Human Rights Code. We encourage applications from members of Indigenous, Black and other racialized communities, persons with disabilities, women and non-binary persons, persons of all ethnic origins, religions, sexual orientations, classes, gender identities and expressions.
Candidates are encouraged to self-identify as a member of one or more designated employment equity groups in the self-identification questionnaire.

The City of Ottawa provides accommodation to applicants during all parts of the hiring process, upon request. If contacted to proceed to the selection process, please advise us if you require any accommodation.

Accessible formats and communication supports are available upon request. Please contact the Employee Service Centre at 613-580-2424 extension 12211 or via email at esc-cse@ottawa.ca