Job Description

Posting number: 14502

Department: General Services

Division: Animal Care Center

Job classification: Operations Manager

Posting type: Open

Categories: Animal Services

Summary

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Norfolk, Virginia is America's most authentic and urban waterfront city. Home to the world's largest naval station and the business, arts, and cultural center of Coastal Virginia, Norfolk has been rated a top place to live, work, play, and raise a family by numerous publications. Working for the City of Norfolk is an opportunity to make a real difference in the lives of others. With our commitment to competitive pay and a strong retirement package, you can do good for your community and do well for yourself. Join a caring workplace that proudly celebrates uniqueness, authenticity, and a shared commitment to improving the lives of our residents.

The City of Norfolk’s Department of General Services, Animal Care Center operates as the city’s open-admission shelter, providing compassionate care, lifesaving initiatives, and public safety services to the community.

Norfolk Animal Care Center (NACC) is seeking an Operations Manager to oversee daily operations, animal care standards, and team leadership at the Norfolk Animal Care Center. This role manages unit workflows, leads and mentors staff, coordinates budgetary requirements, and directs special projects to ensure efficient shelter operations and high standards of animal welfare.

Examples of duties

Duties include, but are not limited to:

• Direct lifesaving operations and facility logistics at the Animal Care Center, reporting to the Bureau Manager.
• Foster an inclusive, judgment-free team culture centered on collaboration and continuous professional growth.
• Mentor staff and facilitate training to drive policy adherence, operational consistency, and industry best practices.
• Implement progressive animal care initiatives that meet and exceed modern humane standards.
• Maintain strict operational compliance with federal, state, and local laws, including controlled substance management.
• Establish, archive, and enforce workplace safety protocols and personal protective equipment (PPE) directives.
• Input and analyze complex operational data in PetPoint and Microsoft Excel with high precision.
• Partner with executive leadership on budget development, inventory management, and resource allocation.
• Lead the staff performance evaluation process to maintain accountability and operational excellence.
• Maintain readiness as essential personnel during inclement weather and emergency city closures.

This is an essential position; incumbent will be required to report to work during inclement weather when the City is closed.

Qualifications

Work requires broad knowledge in a general professional or technical field. Knowledge is normally acquired through four years of college resulting in a Bachelor's degree or equivalent.

Required:

• Three years of experience.
• Preferred experience in a veterinary, animal care or closely related field.

Supplemental information

• Valid Driver's License required.

Work Schedule:

• Hours are scheduled Tuesday through Saturday, 40 hours per week. Hours may require additional flexibility, nights, holidays, and weekends.