Job Description

Nakupuna Consulting is seeking a highly skilled SharePoint Developer and Support Specialist - Tier 2 to provide advanced support and development capabilities across SharePoint Online (SPO) and SharePoint Subscription Edition (SE) environments. This role blends hands-on troubleshooting with development expertise, helping to resolve complex issues, build custom solutions, and maintain system health. The ideal candidate will have a strong background in SharePoint Online, Power Platform, and Dataverse, along with user support experience. They should be skilled in automation, solution customization, and driving operational excellence across collaborative environments.

Responsibilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.

• Issue Resolution: Investigate and resolve Tier 2 technical issues related to SharePoint architecture, custom solutions, site collections, permissions, lists/libraries, and Power Platform integrations
• Development & Customization: Build, debug, and enhance SharePoint solutions using SPFx, PowerShell, PnP, JavaScript/TypeScript, and Power Platform (Power Automate, Power Apps) Support branding, site templates, and user experience enhancements
• Workflow Automation: Support and maintain Power Automate workflows and legacy SharePoint Designer workflows
• Integration Support: Assist with integrations between SharePoint and other Microsoft 365 services (e.g., Teams, OneDrive, Outlook), as well as third-party or line-of-business applications
• Monitoring & Optimization: Proactively monitor site and system performance, recommend optimizations, and ensure platform stability and compliance with organizational standards
• User Support & Enablement: Provide guidance to site owners, content managers, and end-users on best practices, governance policies, and feature usage
• Documentation: Maintain internal documentation, technical guides, scripts, and SOPs to support knowledge transfer and consistent service delivery
• Collaboration: Partner with system administrators, architects, security teams, and Microsoft support to resolve high-impact issues or deliver enhancements
• Incident Management: Track and manage issues using ITSM tools like ServiceNow, ensuring timely communication and resolution

Qualifications

Skills/Qualifications:

• Bachelor degree in an IT related field preferred
• 3+ years of hands-on experience supporting and developing in both SharePoint Online and SharePoint on-premises environments (preferably SharePoint SE)
• Experience migrating or co-managing hybrid SharePoint environments
• Demonstrated experience with troubleshooting permissions, site structures, and workflow issues
• COMTIA Security + Preferred - Must be able to obtain and maintain the certification within 6 months of employment

Technical Skills:

• Proficient in SPFx (SharePoint Framework), PowerShell scripting, PnP PowerShell, JavaScript, and HTML/CSS
• Experience with Power Platform tools: Power Automate, Power Apps, and Power BI
• Familiarity with SharePoint Designer and InfoPath (for legacy support)
• Experience configuring and managing SharePoint SE service applications, central admin, ULS/event logs, and SQL Server dependencies

Soft Skills:

• Strong analytical and problem-solving skills
• Excellent written and verbal communication skills, with the ability to explain technical issues to non-technical audiences
• Proactive and detail-oriented, with a collaborative mindset

Additional Requirements:

• Experience with ITSM tools like ServiceNow or Jira
• Understanding of governance, security, and compliance within Microsoft 365
• Ability to manage multiple tickets and development tasks in a dynamic environment

Clearance: This position requires the ability to obtain a Public Trust clearance. Must be a U.S. Citizen.

Physical Requirements: The ideal candidate must at a minimum be able to meet the following physical requirements of the job with or without a reasonable accommodation:

• Ability to perform repetitive motions with the hands, wrists, and fingers.
• Ability to engage in and follow audible communications in emergency situations.
• Ability to sit for prolonged periods at a desk and working on a computer.