You put people at the heart and take pride in the impact of your work.
Work in an organisation based on purpose, structure and process. You know that to make a meaningful contribution to our community and economy, there needs to be diligence in our operations.
In this role, you'll:
Working as part of a team delivering high-quality customer service and operational support within a fast-paced, multi-channel contact centre environment. This role will see you responding to inbound calls, live chat, and administrative requests, providing first-contact resolution and processing standard transactions using defined procedures and digital platforms.
You’ll contribute to a collaborative team culture focused on continuous improvement, knowledge sharing, and capability development. You will navigate complex enquiries and deliver efficient solutions in a dynamic environment that demands accuracy, compliance, and exceptional customer experience.
For more information on this position and business unit, view the and information pack
About you
Your demonstrated experience in customer-centric service environments, combined with the ability to manage high-volume enquiries across multiple channels, will enable you to thrive in this role.
You bring strong communication and relationship-building skills, ensuring positive interactions and effective problem-solving. Proficient in using multiple systems and digital platforms, you adapt quickly to new technologies and processes.
Work Locations
Positions are availabe at Bega, Burwood, Wollongong, Newcastle, Dubbo, Parks, Grafton.
Who we are
Transport for NSW provides a safe, integrated, and efficient transport system. We connect people, communities and industry every day.
Join us
Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers
This is an in-person, on-site role.
Apply today
Applications close 11:59 PM Sunday 17th May 2026.
For more information about this role, please contact ANGELA.PETROU@TRANSPORT.NSW.GOV.AU.
Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.
Learn more about how to apply via Our recruitment process | Transport for NSW
#LI-Onsite
ANSTO is one of Australia’s largest public research organisations and custodian of much of our country’s important science infrastructure, including the OPAL nuclear research reactor, the Australian Synchrotron, accelerators, cyclotrons and neutron beam instruments.
More than 1000 scientists, engineers and experts work at ANSTO to answer the significant environmental, medical and industrial questions using nuclear techniques.
ANSTO’s international collaborations, including partnerships with the European Organization for Nuclear Research (CERN), ensure Australian scientists are connected to a global network of experts and research projects.
As part of enabling a strong national collaborative network, ANSTO is connected with all Australian and New Zealand universities through the Australian Institute of Nuclear Science and Engineering (AINSE), providing researchers access to Australia’s nuclear science, technology and engineering expertise and landmark infrastructure.
On average, ANSTO accommodates over 1800 visiting researchers from other Australian and international research organisations each year.
https://www.ansto.gov.au/social-media-terms-of-engagement
