HOFER Österreich

Shared Services Strategy Consultant

HOFER Österreich  •  Budapest, HU (Onsite)  •  4 hours ago
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Job Description

  • PLACE OF WORK
  • 1112 Budapest, Boldizsár utca 2.
  • AREA OF EMPLOYMENT
  • IT
  • START OF WORK
  • as soon as possible
  • EMPLOYMENT TYPE
  • Full-time
megállapodás szerint

My responsibilities:

  • Shape and continuously evolve the end-to-end IT Shared Service Center (SSC) operating model covering L1–L3 support, development, and testing functions
  • Act as a trusted advisor to senior leadership, preparing and structuring decision-making materials and facilitating discussions to shape the future of the whole IT Shared Service Center
  • Translate business strategy, customer needs, and market trends into scalable IT service concepts, governance frameworks, and delivery models
  • Develop strategic concepts and target visions for the future of IT service delivery, with a focus on scalability, quality, and user experience
  • Support and guide strategic transformation initiatives (e.g., automation, AI, self-service) from a conceptual and advisory perspective
  • Define and refine governance models, KPI frameworks, and performance steering approaches to enable transparency and data-driven decision-making
  • Contribute to project portfolio management activities, including structuring, prioritizing, and aligning strategic initiatives across the SSC landscape
  • Drive cross-functional alignment between service desk, engineering, product, and business stakeholders by providing structured concepts and recommendations
  • Identify opportunities to enhance efficiency and service quality through standardization, automation, and smart service design
  • Structure complex topics into clear, compelling presentations and strategic recommendations for senior stakeholders
  • Benchmark SSC operating models and performance against industry best practices and modern IT service trends

The knowledge I own:

  • Proven experience in strategy consulting (Big4 or equivalent) with focus on IT / Shared Services / Operating Model design
  • Deep understanding of large-scale SSC operations (1000+ FTE) across L1–L3 support, development, and testing environments
  • Strong expertise in IT service management and operating models (e.g., AGILE, ITIL-based structures, global service delivery)
  • Experience in designing and implementing governance frameworks, KPIs, and performance steering models
  • Solid knowledge of automation, AI, and self-service concepts and how they improve efficiency and user experience
  • Understanding of efficiency and value optimization approaches, sourcing strategies, and service portfolio management
  • Excellent analytical and structured problem-solving skills with the ability to break down complex systems
  • Exceptional presentation and storytelling capabilities for senior stakeholder communication
  • Experience working in international, cross-functional environments with senior stakeholders
  • Fluent in English (business-level, written and spoken)
  • Experience in developing strategic concepts and target operating models

The offer that would convince me:

  • Opportunity to shape the future vision and operating model of a large-scale international IT Shared Service Center
  • Direct collaboration with senior leadership and global stakeholders
  • A role focused on strategy, concept development, and advisory, with impact across the full SSC landscape
  • Opportunity to contribute to high-impact initiatives (AI, automation, SSC evolution) from a strategic perspective
  • A modern environment focusing on smart scaling, service quality, and innovation through technology
  • Strong learning and development opportunities, including exposure to global benchmarks and transformation programs
  • High degree of autonomy, ownership, and influence on strategic direction

Online application:

Please use our online application and attach your English resume.

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HOFER Österreich

About HOFER Österreich

HOFER zählt mit rund 540 Filialen, drei Zweigniederlassungen und sechs Logistikzentren in Österreich zu den beliebtesten und erfolgreichsten Lebensmitteleinzelhändlern. Unser Ziel ist es, allen HOFER Kund:innen die beste Qualität zum günstigen HOFER Preis zu bieten. Unsere mehr als 12.000 motivierten HOFER Mitarbeiter:innen arbeiten tagtäglich für dein optimales Einkaufserlebnis.

Um dich immer wieder aufs Neue zu beeindrucken, sind wir laufend auf der Suche nach engagierten Persönlichkeiten, die den Erfolg unseres Unternehmens mitgestalten möchten.

Als verlässlicher Arbeitgeber bieten wir dir spannende Karrierewege mit Zukunft.

Uns begeistern Charaktere, die loslegen möchten, engagiert sind und Herausforderungen als Motivation nutzen. Wir geben dir den nötigen Raum um Verantwortung zu übernehmen und um zu zeigen was du kannst. Egal ob in der Filiale, im Headquarter, in der Logistik oder in unseren drei Zweigniederlassungen, bei HOFER ziehen alle an einem Strang.

Damit du dein fachliches und persönliches Potenzial voll ausschöpfen kannst, bieten wir dir attraktive Rahmenbedingungen. Als Teil des #HOFERTeams genießt du eine Reihe von Benefits, wie flexible Arbeitszeitmodelle, Teamevents und die Möglichkeit einer Auszeit im Rahmen eines Sabbaticals. Profitiere von unserem betrieblichen Gesundheitsmanagement GEMEINSAM.GESUND. und hol dir täglich einen kostenlosen Energiekick in Form von frischem Obst und Gemüse.

Neugierig geworden? Starte deinen HOFER Weg und bewirb dich jetzt unter https://www.karriere.hofer.at!

Impressum & Datenschutzhinweis: https://www.hofer.at/de/informationen/datenschutzhinweis-impressum.html

Industry
Retail & Ecommerce
Company Size
1,001-5,000 employees
Headquarters
Sattledt, AT
Year Founded
Unknown
Website
hofer.at
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