Job Description
Job Location: MARC, Inc. of Manchester, CT - Manchester, CT 06042
Position Type: Full TimeMARC, Inc. of Manchester is looking for a Full-Time Manager for our Shannon's Place Day Program. The Shannon’s Place Manager is responsible for the leadership, oversight, and daily operations of the organization’s community-based day program serving individuals with intellectual and/or developmental disabilities. This role ensures high-quality, person-centered services that promote independence, community inclusion, skill development, and overall well-being. This role supervises program staff, ensures compliance with all regulatory requirements, maintains strong relationships with families and community partners, and fosters a positive, inclusive program environment.
ESSENTIAL DUTIES & RESPONSIBILITIES:
Program Leadership & Operations
• Oversee daily operations of the day program to ensure safe, engaging, and person-centered services.
• Develop and implement meaningful programming aligned with participants’ Individual Service Plans (ISPs).
• Ensure compliance with state, federal, and funding-source regulations.
• Monitor program quality and implement improvements as needed.
• Manage program budget and resources responsibly.
Staff Supervision & Development
• Interview, hire, train, and supervise direct support professionals (DSPs).
• Conduct performance evaluations and provide ongoing coaching and mentorship.
• Ensure adequate staffing ratios and coverage.
• Promote a positive, collaborative, and inclusive team culture.
Participant & Family Engagement
• Support person-centered planning processes.
• Maintain regular communication with families, guardians, and case managers.
• Address concerns in a timely, respectful, and professional manner.
• Ensure participants’ rights, dignity, and choices are upheld at all times.
Compliance & Documentation
• Maintain accurate documentation of services, incidents, attendance, and service notes.
• Ensure adherence to safety standards, medication protocols, and behavior support plans.
• Prepare for audits and program reviews.
• Track outcomes and prepare reports as required.
QUALIFICATIONS:
Education & Experience
• High School diploma.
• Minimum 3 years of experience working with individuals with developmental disabilities.
• At least 1–2 years of supervisory or leadership experience preferred.
Knowledge, Skills & Abilities
• Strong understanding of person-centered planning and positive behavior supports.
• Knowledge of regulatory and licensing requirements.
• Excellent leadership, communication, and organizational skills.
• Ability to manage multiple priorities and problem-solve effectively.
• Proficiency in documentation and basic computer applications.
• CPR/First Aid certification, PMT certification, and DDS Medication Certification (or ability to obtain).
• Ability to drive, have and use a personal vehicle in order to transport employees and/or self.
• Must be able to complete all essential job duties, minimum qualifications, and physical efforts with or without a disability.
PHYSICAL EFFORTS:
• Frequent sitting, walking, standing, and driving.
• Ability to stand, sit, use a telephone, and type at a computer.
• Ability to lift and transfer up to 30 lbs. and occasional lifting of nonambulatory people.
WORK REMOTELY:
• No
QualificationsMARC, Inc. of Manchester is a not-for-profit agency which supports people with disabilities in Manchester, Connecticut and surrounding towns since 1952. MARC, Inc. embraces the philosophy that all people should live, work, and play in their community, making friendships and contributions consistent with their skills and abilities. MARC, Inc. ensures access to and maximization of presence and participation in Connecticut town life, opportunities to develop and exercise competency, opportunities to make choices in the pursuit of a personal future, and good relationships with family members and friends, with respect and dignity.
MARC, Inc. of Manchester is an Equal Opportunity Employer
