Job Description

At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

• We offer excellent benefits and perks including one free meal per shift and free theme park access.
• We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.
• We embrace diversity at our core and offer the opportunity for all team members to reach their potential.
• We invest in training and development opportunities for all team members.
• We promote social responsibility by being a good neighbor in the community.
• We care for you, just as we care for others.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you’ll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role—from Guest Services to Finance, Culinary to IT—offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

About Universal Endless Summer Resort – Dockside Inn and Suites

Join the team at this hotel inspired by the sand, the sea and breathtaking sunsets.

What We’re Looking For

A proactive and detail-driven Attendant, Shampooer/Floor Care who takes pride in creating spotless, welcoming spaces for every guest. You’ll be the expert behind the scenes, ensuring our floors and carpets shine and our property reflects the highest standards of cleanliness. In this role, you’ll combine precision, efficiency, and a guest-first mindset to deliver an exceptional experience every time.

Who You Are

• Hospitality Enthusiast: You thrive on creating a clean, inviting environment that makes guests feel at home.
• Detail-Oriented Professional: You notice the little things that make a big difference and take action to keep everything spotless.
• Reliable Team Player: You value collaboration and step in to support your team whenever needed.
• Safety Advocate: You follow protocols and prioritize safe practices for yourself and others.
• Positive Problem Solver: You approach challenges with a can-do attitude and a commitment to excellence.
• Veterans and military spouses encouraged to apply.

What You’ll Do

• Operate specialized equipment to deep clean carpets, removing dirt, stains, and odors for a fresh, polished look.
• Maintain floors and public spaces to meet Loews’ high standards of cleanliness and presentation.
• Partner with Engineering and other departments on special projects and maintenance needs.
• Inspect housekeeping items and equipment, reporting deficiencies promptly.
• Attend departmental meetings and contribute to a collaborative, team-focused environment.
• Provide accurate information about hotel facilities and assist guests with professionalism and care.
• Follow OSHA safety protocols and departmental procedures for chemical use, protective gear, and emergency situations.
• Maintain a positive attitude and professional appearance at all times.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include:

• Previous experience in hospitality or relevant industry required.
• Previous deep cleaning or custodial experience preferred.
• Familiarity with HOTSOS, Wet/Dry Vacuums, Floor Scrubbers, Ride on Floor Carpet Cleaner, Carpet Shampooers/Extractors preferred.
• Must complete OSHA-mandated safety training within the first 30 days of employment.
• Position requires the ability to communicate effectively in English with team members, leaders, and guests.
• Position requires flexibility to work a varied schedule, including days, nights, weekends, and holidays, as scheduled.
• Position requires prolonged standing, walking, lifting, pushing, and pulling 100+ pounds repetitively throughout shift.
• Position requires the ability to withstand outdoor elements for long periods of time as needed.