Job Description

Under direction of the Lead Houseperson, Perform a variety of specialized cleaning assignments/duties.

• Perform cleaning assignments in and around guest rooms which include shampooing carpets, scrubbing floors, polishing marble surfaces and furniture as needed, sweeping, etc.

• Clean both high areas (ceilings, light fixtures, etc.) and low areas (baseboards, door stops, etc.) as assigned

• Assist in minor maintenance as requested

• Follow all appropriate safety precautions including proper use of equipment and protective attire. Report accidents and/or safety problems to supervisor immediately. Alert guests and employees to safety hazards (e.g., wet floors). Use cleaning chemicals in a safe manner according to labels and written instructions, and only in the combinations and quantities specified by the supervisor.

• Report serious problems to the Floor Supervisor/Housekeeping Office

• Keep all equipment clean, properly stored, and in working order. Report any needed mechanical repairs to the maintenance supervisor.

• Remove Room Service dishes from guest room hallways for prompt pick-up

• Check all lamps and fixtures in your assigned area for burned out bulbs

• Complete training of blood borne pathogen procedures

• Attend regularly scheduled departmental meetings

• Exemplify our core values, family style service, our mission and vision

• Exemplify our DEI (diversity, equity, inclusion) culture

• Perform other job-related duties as assigned

• Ability to understand and comply with all Company and departmental rules and regulations, policies and procedures
• Skill in establishing and maintaining effective working relationships with staff and guests
• Ability to read, and communicate verbally in English and Spanish
• Self-motivated and detail oriented
• Possess initiative and high energy level

• Must be able to follow instructions, influence others, meet time requirements, and have memorization skills

• Knowledge of chemical use, OSHA regulations, and biohazard clean-up procedures
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Work may be performed in confined areas which may be unusually warm, cold, or noisy, dimly lit or brightly illuminated

• Work entails use of solvents/oils, mechanical and electrical devices

• May come into contact with fumes/odors and dirt/dust.

• Work is done in high places and occasionally on slippery surfaces

• Constant awareness is required of surrounding areas to ensure safety of employees and guests

• Constant contact with co-workers and guests

• Position requires Team Member to enter & exit from the Team Member entrance which entails 4 flights of stairs (40 steps)

• Frequent standing, walking, repetitive use of both hands to include light and firm/strong grasping and finger dexterity, near/far visual acuity, depth perception, field of vision, accommodation and ability to see colors

• Occasional reaching overhead, pushing/pulling over 100 lbs., lifting/carrying

• Seldom requires sitting, bending over, crouching, kneeling, crawling, climbing, balancing, lifting/carrying up to 50 lbs.

• Requires simple reading writing and math skills, the ability to perform simple tasks, and coordination

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS: Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.