Job Description

Mission Statement

The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.

The Interim Subsidy Case Manager in the Shallow Subsidy Program works as part of a multi-disciplinary team serving clients in the community. S/he will provide transitional support, case management to Permanently Housed participants, and will collaborate closely with landlords to mediate landlord-tenant issues and ensure successful tenancies, which would include, but not be limited to, the following activities:

Essential Functions

• Participate in weekly/monthly staff meetings, and CIS meetings as needed.
• Conduct initial assessment to determine client’s specific needs.
• Create a Housing stability plan with client, which includes documentation of client financial independence goals.
• Coordinate goal related services and provide ongoing monitoring of the Housing stability plan.
• Tracking and documenting participant progress through case management.
• Collaborate with care team and connected health care professionals to maintain stable permanent housing.
• Assessing participants’ overall wellness, needs, preferences and abilities to connect them with the appropriate resources.
• Establish and maintain relationships with landlords, property management companies.
• Conduct annual habitability inspections of permanent housing units where program participants reside.
• The Interim Subsidy Case Manager will be responsible for quarterly and annual recertification of eligibility of each continuing household, including in-person meetings (home/office/public area).
• The Interim Subsidy Case Manager will submit check requests for Property Management/landlords monthly.
• Checks will be distributed through U.S. Post Office, Direct Deposit, and Hand Delivery based on the discretion of the supervisor.
• Provide tenant education: tenant rights and responsibilities, housing discrimination and communication with landlords.
• Case managers will attend a mandatory annual training on tenant/housing rights in California.
• Maintain a regular and open line of communication with landlords in-order to assess the landlords’ satisfaction with the programs and address any questions or concerns that landlord may have.
• Document and maintain up-to-date information on services provided to participants in the Homeless Management Information System (HMIS) in Goal, Intervention, Response, Plan (GIRP).
• Participate in staff meetings and attend LAHSA approved trainings monthly as assigned by the Supportive Housing Program Manager.
• Providing crisis intervention resources as needed if the clients’ housing stability is in danger.
• The Interim Subsidy Case Manager will maintain a caseload of up to 35 clients. Caseload is subject to fluctuation by the program’s funder(s).
• Respond to grievances from landlords & participants related to housing conditions & provide resolution per policy.
• Adopts a “whatever-it-takes” approach in assisting clients to retain housing and independent living.
• Interim Subsidy Case Manager will practice the Housing First model, Harm Reduction, Conflict Resolution, and Trauma Informed Care.
• Maintain individual tracking systems for participant and program information.
• Execute all duties as outlined by the Shallow Subsidy SRS provided by our funders (LAHSA).
• Other duties as assigned by the program manager.

Working Conditions

Most of the direct service work is performed in the community (e.g., clients’ homes) and not at the CIS office. Thus, the Interim Subsidy Case Manager must have the ability to walk, stand, bend, squat, climb, kneel and twist on an intermittent or sometimes continuous basis, the ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; ability to operate computer, fax and telephone; and the ability to lift up to 25 lbs.

Minimum Qualifications

• A Bachelor’s degree preferred, but not required
• At least (2) years of experience working with affordable housing servicesAt least (1) year of experience working with homeless people who have mental illness and/or substance use issues
• Excellent communication skills

Skills, Knowledge & Abilities

• Commitment to the holistic mission of The Salvation Army and The Community Integration Services
• Able to represent the Salvation Army with community organizations
• Strong organizational, administrative, and multitasking skills.
• A valid California Class C Driver License
• A criminal background check is required
• Driving within LA County is required
• Driving test and motor vehicle record (MVR) check required
• Ability to work well with others and committed to the vision that CIS be a program of excellence
• Highly proficient in Adobe Pro and Microsoft Office Suite (Excel and Word).