Job Description

As the Senior Delivery Leader, you will play a crucial role in leading and scaling our Salesforce practice, working with enterprise clients. Your expertise will be instrumental in owning strategic outcomes, from delivery and growth to financial management. You will have the opportunity to partner directly with our COO and global leadership, shaping the practice's direction and success.

• Build and lead a high-performance culture within the Salesforce practice, setting clear goals and providing coaching and recognition.
• Manage end-to-end delivery for a diverse portfolio, ensuring timely, high-quality outcomes and establishing robust delivery governance.
• Jointly lead and grow a large Salesforce practice, encompassing various skills and regions, and build a strong talent pipeline.
• Own the practice's P&L, including revenue, margins, and cost optimization, and drive portfolio health and risk management.
• Engage with C-level clients and provide executive-level leadership, ensuring effective communication and strategic direction.
• Partner closely with the Sales team, contributing to pipeline development, qualification, and solution strategy.
• Lead pre-sales activities, including estimating, solution architecture, and staffing plans, and defend pricing strategies.
• Anticipate market demands and plan strategically to ensure practice growth through relationship management and talent development.
• Shape industry offerings and create differentiated value propositions, staying ahead of the competition.
• Ensure a smooth and efficient delivery process, managing risks and maintaining high-quality standards.

• 18-22 years of experience, with at least 10+ years in Salesforce delivery leadership.
• Proven track record of leading and managing a large team (150+ associates) and a deep understanding of the Salesforce platform.
• Excellent leadership and people management skills, with the ability to build a high-performance culture.
• Strong business acumen and financial ownership, including P&L management and cost optimization.
• Experience in enterprise delivery governance and C-level stakeholder management.
• Ability to anticipate market trends and develop innovative GTM motions.
• Excellent communication and client-facing skills, with a track record of successful C-level engagements.
• Strong partnership and collaboration skills, especially with Sales and other cross-functional teams.
• Up-to-date with the latest Salesforce technologies and industry best practices.
• Willingness to travel domestically and internationally as required.

At Zensar, we’re “experience-led everything” We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.