Job Description

– Salesforce Agentforce Architect (Life Sciences Cloud)

Location: Offshore (India)
Role: Agentforce / LSC Solution Architect
Practice: Salesforce COE – Zensar
Engagement: Subscription-based LSC + Agentforce OSP Offering (HLS Clients)

We are seeking a highly skilled Salesforce Agentforce Architect with Life Sciences Cloud (LSC) experience to lead the design, solutioning, and technical oversight of our new subscription-based LSC + Agentforce offering. The architect will support delivery (standard CRM + EHR data integration) and lead expansion into advanced Customer Engagement, provider visit management, AI-driven workflows, and compliance-guarded interactions for HLS clients. This role includes owning architecture, reviewing build quality, guiding offshore teams, and collaborating with COE, and client-facing stakeholders to ensure the solution is scalable, compliant, and repeatable for multiple Life Sciences customers.

Key Responsibilities

1. Solution Architecture & Design

• Own end-to-end architecture for Salesforce Life Sciences Cloud + Agentforce implementation.
• Define data models for HCP, HCO, Affiliations, Licenses, Interactions, Calls, Visits, Territories, and other objects.
• Architect modules: Customer Engagement, provider visit workflows, MSL requests, compliance guardrails, call notes capture and parsing, activity scheduling.
• Design scalable components for demos, subscription-based deployments, and repeatable accelerators.

2. Agentforce AI Design

• Build and optimize AI workflows including:
  • Pre-call AI briefings (“Prepare for Meeting”)
  • Knowledge Search Agents and contextual content recommendations
  • AI-driven call summaries, task creation, next-step recommendations
  • Slack ↔ Agentforce GPT workflows
  • Calendar-based visit proposals
• Ensure models leverage Salesforce AI, prompts, and usage guardrails for HLS context.

3. LSC Expertise & MedPro / EHR Data

• Enable and integrate MedPro data within the LSC org.
• Design EHR data ingestion (flat file weekly feeds) for:
  • Patient data
  • Provider data
  • Treatment locations
• Build mapping and cleansing logic suitable for multiple clients.

4. Delivery Ownership & Governance

• Align with BVLS and Salesforce COE on roles, responsibilities, and governance model.
• Work closely with Snehal, Aaron, and offshore teams to ensure consistent build quality.
• Provide architectural guidance, reviews, design decisions, and escalation support.
• Participate in solution demos, pre-sales sessions, and client workshops.

5. Integration Architecture

• Design Slack Integrations (Slack GPT + Agentforce prompts).
• Work with integration teams to set up file-based EHR feeds.
• Support future API-based, real-time integrations (if introduced in later phases).

6. Documentation & Repeatability

• Create technical design documents, data flow diagrams, and solution accelerators.
• Standardize scripts, components, and reusable modules for subscription-based rollout.
• Work with pricing team to document technical effort for license + services pricing.

Required Skills & Experience

Core Salesforce Expertise

• 10+ years of Salesforce experience with strong Service/Sales Cloud expertise
• 3+ years experience with Salesforce Industry Clouds (preferably Life Sciences Cloud)
• Strong hands-on or architectural experience with Agentforce, Einstein AI, Prompt Builder, Knowledge AI, Automation

AI + Agentforce Skills

• Expertise designing AI-powered workflows
• Experience with:
  • AI prompt patterns
  • Summarization, recommendations
  • Next-best-action flows
  • Slack GPT integrations

Life Sciences Domain Knowledge

• Understanding of:
  • HCP/HCO data models
  • Field medical workflows
  • MSL processes
  • Compliance guardrails & consent frameworks
  • MedPro or EHR data structures (preferred)

Technical Skills

• Strong Lightning architecture experience
• Apex/LWC understanding (architectural oversight)
• Integration experience (REST, flat-file ingestion, middleware)
• Data modelling & migration
• Designing scalable, multi-tenant offerings

Soft Skills

• Strong communication & stakeholder engagement
• Ability to work with cross-functional teams (BVLS, COE, Offshore)
• Self-driven with solution mindset
• Ability to mentor development/config teams

Preferred Certifications

• Salesforce Application Architect / System Architect
• Life Sciences Cloud Cert (if available)
• Agentforce / Einstein AI certifications
• Salesforce Integration Architect