Job Description

The CIC (Customer Interaction Center) team aligns with BMW Group strategy to define a seamless omnichannel customer experience, deliver competitive and sustainable solutions using the latest technologies, and provide our customers with enhanced and reliable service.
CIC (Customer Interaction Center) 팀은 BMW 그룹 전략과 연계하여 옴니채널 환경에서의 고객 경험을 정의하고, 최신 기술을 활용한 경쟁력 있고 지속 가능한 솔루션을 도입하고 고객에게 보다 나은 서비스를 제공하는 것을 목표로 하고 있습니다.

What awaits you?

• Provide repurchase and trade-in benefit consultation to customers approaching contract maturity and generate sales leads.
  금융계약만기고객대상재구매및트레이드인혜택상담및리드전달
• Conduct outbound calls to customers approaching contract maturity and provide available contract maturity options.
  만기예정고객대상아웃바운드콜수행및만기옵션안내
• Monitor dealer lead management activities and support follow-up actions.
  딜러사만기및리드관리현황모니터링수행
• Send certificates of contents and manage returned correspondence.
  내용증명발송, 반송건관리및안내
• Conduct and manage customer surveys for customers approaching contract maturity.
  만기고객대상설문조사진행및관리
• Handle customer inquiries and complaints and communicate with relevant internal stakeholders.
  업무관련문의및민원대응, 유관부서커뮤니케이션

What should you bring along?

• Associate degree or above
  전문학사이상학위를보유하신분
• Minimum 3 years of experience in call-related positions
  콜관련업무경력 3년이상을보유하신분
• Strong customer service and communication skills, including handling customer inquiries and complaints
  고객문의대응및민원처리등고객서비스및커뮤니케이션역량을보유하신분
• Proficiency in MS Office (Excel, Word, and PowerPoint) for reporting and day-to-day operations
  업무관리및리포팅을위한 MS Office (Excel, Word, PowerPoint) 활용능력을보유하신분
• Understanding of the financial industry, financial products, and relevant regulations, including installment financing, leasing, and rental services
  금융산업및관련서비스전반에대한기본적인이해와할부금융, 리스, 렌탈등금융상품및관련법규에대한이해를보유하신분
• Experience in customer service centers, outbound calling, or End-of-Term (EoT) related operations is a plus
  고객센터, 아웃바운드콜또는만기(EoT) 관련업무경험을보유하신분

Note: Please apply exclusively online via our career portal. Applications via other channels (esp. e-mail) cannot be considered.

Start date: ASAP

Type of employment:limited
Working hours: 40 hours / week

Contact: recruit-sf@bmw.co.kr

At the BMW Group, we place great importance on equal treatment and equal opportunities. Our recruiting decisions are based on the personality, experience, and skills of the applicants.

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