Job Description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Key Responsibilities:

• Serve as a primary point of contact for contractors and agents, maintaining professional and effective communication.
• Review and clearly explain payment calculations, including revenue breakdowns and applicable deductions.
• Oversee and support the accurate processing of contractor/carrier payouts, including distributions of up to 80% of billed revenue.
• Manage daily workflow in a high-volume, fast-paced environment, ensuring productivity targets and deadlines are consistently met.
• Verify trip reports for accuracy, including mileage validation and ensuring fuel receipts are properly submitted to issue applicable fuel credits.
• Handle inbound inquiries from drivers, providing timely resolution or escalation as needed.
• Proactively follow up with drivers and internal teams to resolve discrepancies or incomplete paperwork.
• Support operational efficiency by ensuring compliance with company procedures and maintaining accurate documentation standards.

Qualifications:

• High school diploma required.
• Strong mathematical and analytical skills with the ability to interpret payment data accurately.
• Demonstrated customer service and communication skills when interacting with internal and external stakeholders.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• High level of attention to detail and accuracy in financial and operational processes.
• Strong verbal and written communication skills