Job Description

Position Settlement Officer

Working Hours & Conditions Aligned with Australian hours; full-time (remote)

Holidays AU Holidays

ABOUT THE COMPANY:

The client is a premier mortgage and finance brokerage based in Melbourne, specializing in tailored lending solutions across the residential and commercial sectors. As a trusted local expert, the firm serves a diverse clientele—from first-home buyers and self-employed individuals to seasoned property investors—providing independent advice and access to an extensive panel of major and boutique lenders. Their core expertise lies in navigating complex financial structures to secure competitive rates and terms that align with specific long-term wealth goals.

We are seeking a detail-oriented and proactive Settlements Officer to join a high-performing team known for its commitment to professional excellence and client-centric service. In this critical role, you will act as the final bridge between loan approval and successful funding, ensuring that every client’s journey to property ownership or refinancing is seamless, transparent, and efficient.

RESPONSIBILITIES

• End-to-End Settlement Management Coordinate the final stages of the loan process from unconditional approval through to settlement and post-settlement filing.
• Lender & Solicitor Liaison Act as the primary point of contact for banks, solicitors, and conveyancers to ensure all documentation is executed correctly and deadlines are met.
• Compliance & Data Integrity Meticulously review loan offers and mortgage documents for accuracy, ensuring full compliance with Australian lending regulations and internal quality standards.
• Client Communication Provide regular, proactive updates to clients, keeping them informed of their settlement status and addressing any concerns with empathy and clarity.
• Problem Resolution Identify and resolve potential bottlenecks in the settlement process, such as missing documentation or funding discrepancies, to prevent delays.
• Pipeline Tracking Maintain an organized and up-to-date CRM database, tracking all active applications and ensuring no "Great Australian Dream" is held up by administrative hurdles.
• Post-Settlement Support Manage the "thank you" process and ensure all post-settlement compliance requirements and commission tracking are completed.

Requirements

QUALIFICATIONS

• Industry Experience A minimum of 2+ years of experience in a settlements or loan processing role within the Australian Mortgage industry is essential.
• Technical Knowledge Comprehensive understanding of the Australian mortgage lifecycle, including PEXA, Lenders’ portals, and various loan structures (First Home Buyers, Construction, SMSF, and Refinancing).
• Regulatory Savvy Familiarity with Australian credit legislation and privacy requirements.
• Software Proficiency Experience with industry-standard CRM tools and mortgage processing platforms.

PREFERRED SKILLS (nice to have)

• Outcome-Driven Mindset A "get the deal done" attitude with a high degree of accountability.
• Adaptability Ability to thrive in a fast-paced environment and manage a high volume of files without compromising quality.