HSBC Corporate and Institutional Banking (CIB) is a markets-led, financing-focused business that provides investment and financial solutions. Within CIB, Securities Services provides robust and reliable solutions that help clients mitigate risk and enhance their business performance. Working with institutional investors, banks, insurance companies, governments, and multinational corporations, this team covers fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.
People Responsibility: No
Reports To: SVP Custody Operations
1) Impact on the Business
- Safeguard the Bank from potential loss
- Ensure the correctness of operational procedures, compliance to localregulations and adherence to customers’ SLA
- Promote HSBC values and business principles
- Make decision in line with HSBC values and business principles and give timely feedback when against the values
- Maintain Bank’s competitiveness in the market
- Improve staff competency and customer satisfaction
2) Leadership & Teamwork
- Demonstrate leadership to drive and implement changes
- Drive and implement changes derived from internal/external requirements
- Manage, motivate and develop staffs
- Provide training, guidance and coaching to staff, manage performance
- Work collaboratively with others
- Cultivate an amicable work environment that promotes staff morals and staff satisfaction
-Demonstrate cooperation and brainstorm win-win solutions with one another
3) Operational Effectiveness & Control
- Ensure effective and correct settlement operations
- Assess and implement improvements to operation process and service quality
- Enhance operation efficiency and standard service
- Set up and update operations and control procedures
- Maintain HSBC internal control standards, implement and observe Group Compliance Policy and maintain awareness of operational risk and minimize the likelihood of it occurring
- Identify automation and system enhancement opportunities.

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