Job Description

The Servicing Operations Sr. Specialist will have the responsibility of supporting the receiving and delivery of all incoming mail. Along with this core duty, the Servicing Operations Specialist will also be expected to perform daily tasks in compliance with procedures, service level agreements, and quality standards. This role demands proficiency in various applications, procedures, and computer skills.

The Delivery Solutions group operates in a high-volume, fast-paced environment with critical Service Level Agreements (SLAs). Due to the nature of this environment, precision and attention to detail are crucial as any errors can directly impact our customers. As a result, the Servicing Operations Sr Specialist will be required to collaborate with vendors, branch, and back-office colleagues regularly.

Primary responsibilities include

• Manage the receipt, sorting, and distribution of incoming mail and packages.
• Prepare and process outgoing mail and shipments efficiently.
• Research and respond to internal inquiries from colleagues across the organization.
• Digitize mail, internal correspondence, and customer documents for electronic records.
• Perform advanced clerical tasks in a fast-paced environment, ensuring accuracy and efficiency.
• Utilize package tracking systems to monitor and manage deliveries.
• Apply knowledge of business unit products, applications, and procedures to daily tasks.
• Effectively multitask, prioritize responsibilities, and cross-train within the department as needed.
• Identify and resolve issues while adhering to service level agreements.
• Independently manage special projects, collaborating with all levels of management and serving as a key resource for the business unit.
• Ensure compliance with regulatory requirements to minimize financial risk and use expertise in multiple systems to troubleshoot issues.
• May manage reporting responsibilities and take on administrative duties as required.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Required Qualifications
  • Understanding of department procedures and key practices
  • Ability to identify areas of improvement in personal work and processes
  • Strong attention to detail
  • Ability to thrive in a fast-paced, high volume, deadline-driven environment.
  • Strong written and verbal communication skills
  • Proficient in MS Outlook, Excel, Word, etc.
  • Team Player
  • Ability to lift 50 lbs.
• Education
  • High school or equivalent required

Hours & Work Schedule

• Hours per Week: 40
• Work Schedule: 9 to 5:30, Monday – Friday

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Equal Employment and Opportunity Employer

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Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.