Job Description

NASA Federal Credit Union is in search of a Servicing Operations Analyst to assist the Assistant Vice President of Loan Servicing in ensuring servicing rules across Consumer and Mortgage Loan Servicing are accurately identified, interpreted, implemented, and maintained in alignment with investor, partner and credit reporting process requirements. The Servicing Operations Analyst will proactively monitor industry servicing standards, rule updates, and partner/investor communications to recommend timely adjustments to internal rules and processes. This position will serve as a liaison between Consumer and Mortgage Loan Servicing and external partners to translate servicing expectations into internal rule logic. It will ensure servicing logic is rules-based, accurate and aligned with investor expectations and partner/contractual obligations. The Servicing Operations Analyst will support Loan Servicing Management in preparing for audits and review related to investor, partner and credit reporting processes, as well as maintain detailed documentation of rule logic, decision flows, implementation history and change management activities to support governance audit readiness. This position will collaborate with the AVP of Loan Servicing on rule updates driven by investor, partner, and process changes, ensuring smooth implementation and communication across management teams. It will also work closely with the Consumer and Mortgage Loan Servicing Managers and Technology Department to assist in aligning daily operations and processes with servicing rules and contractual requirements.

This position will require you to reside in Maryland, Washington DC or Virginia.

Essential Duties and Responsibilities: include the following: (other duties may be assigned.)

• Complies with applicable federal, state and local laws, regulations and adheres to Credit Union policies and procedures, including those related to the Bank Secrecy Act.
• Monitors updates from CDIA (CRRG Guide, FAQ), MERS, FHFA, Fannie Mae, Freddie Mac, VA, FHA/HUD, CDIA, private mortgage insurers and others to identify rule changes affecting servicing operations.
• Collaborates with Consumer and Mortgage Loan Servicing Managers to assess servicing rule changes and gather input for implementation planning.
• Continuously evaluates Metro 2 file requirements to ensure alignment with credit reporting standards.
• Analyzes monthly Bridgeforce DQS output to identify improvements to Metro 2 submissions.
• Upon approval from the AVP of Loan Servicing, configures and implements business rules in servicing systems to ensure proper handling.
• Leads rules-based updates and projects, including associated servicing platform enhancements.
• Supports testing and quality assurance of new or updated rules to ensure functionality and data integrity.
• Monitors rule performance post-implementation and coordinates updates or issue resolution with technology team.
• Analyzes and interprets servicing requirements from external partners and investors including FHFA, Fannie Mae, VA, FHA/HUD, MERS, FHLB, and PMI providers (ARCH, Radian, MGIC).
• Reviews servicing agreements to support processes related to loan participations and ensures logic accommodates partial loan purchase agreements.
• Serves as a subject matter expert during audits, exams, and partner reviews related to rule governance and servicing standards.
• Maintains operational knowledge of software systems necessary to support rule logic processing.
• Possesses thorough knowledge of all Credit Union loan products and services.
• Communicates with third-party investors, partners and resources as needed.
• Recommends updates to policies and procedures based on rule changes and assists with drafting or revising documentation.

Education and Experience:

• Bachelor’s Degree in a related field preferred.
• Minimum of two years of experience in loan servicing or business rules implementation.
• Configuration and maintenance of business rules in servicing systems.
• Working knowledge of loan servicing platforms and rule configuration tools.
• Experience interpreting and applying servicing rules from external partners, investors and resources.
• Familiarity with agency (e.g., Fannie Mae, Freddie Mac) and non-agency servicing standards and agreements.
• Understanding of Metro 2 credit reporting and its impact on servicing logic.
• Experience supporting audits, exams, and investor/partner reviews.

Essential Skills and Abilities:

• Ability to deliver oral presentations and produce written reports and documentation.
• Ability to convey complex information in a way that others can readily follow.
• Ability to interpret complex servicing rules and develop implementation strategies with urgency and precision while effectively prioritizing workload.
• Ability to balance the need for an immediate response with accuracy and completeness of information.
• Highly organized with attention to detail and strong follow-through.
• Ability to build strong relationships with stakeholders at all levels, internally and externally.
• Detail-oriented with strong problem-solving skills and the ability to identify, analyze, and resolve problems, driving solutions to completion.
• Ability to work under minimal supervision and manage multiple tasks/projects simultaneously, while meeting demanding deadlines.
• Strong business ethics, including the protection of proprietary and confidential information.

Our Generous Benefit Package Includes:

NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more.

+Insurance coverage begins the 1st day of the month, following 30 days after hire date.

*100% Credit Union-Paid

Full-Time Employee Benefits

• Salary: $85,000 – $118,750
• 401(k) with employer match up to 6% and immediate 100% vesting
• Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans)
• High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+*
• Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+
• Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
• Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+
• Long-term Disability Insurance+*
• Flexible Spending Medical Account (FSA)+
• Flexible Spending Dependent Care Account+
• Health Savings Account (HSA)+
• Voluntary Supplemental Employee and Dependent Life Insurance+
• Voluntary Short-term Disability Insurance+
• Remote or Remote / Hybrid work options based on position
• Life Insurance/AD&D+*
• Vacation Leave (excluding Outside Loan Officers)
• Sick and Safe Leave
• 11 Paid Holidays
• Education Assistance
• Employee Referral Bonus*
• Credit Union Membership Eligible
• Employee Assistance Program+*
• Identity Theft Protection (Additional premiums to add family members)+*
• Pet Insurance
• Employee Discount Program
• Remote or Remote / Hybrid work options based on position

All benefits are based on meeting NASA Federal Credit Union’s eligibility requirements and the carrier’s terms and conditions.

WE’RE STRONGER TOGETHER

At NASA Federal Credit Union, we strive to ensure a culture of collaboration, inclusion, and opportunity where everyone can feel valued, appreciated, and respected. We commit to recruit and retain a diverse team with the best talents to live our vision, mission, and values. We recognize that respecting different perspectives and experiences makes us stronger together.

Posted: 3.13.2026