Job Description

Job Title: Servicing Administrator

Location: Havant, UK

Hours: Monday to Friday 08.00am-4.30pm (Office Based)

Salary: Up to £30,000 DOE + Company Bonus

Are you highly organised, process-driven, and at your best when keeping multiple moving parts under control? Do you enjoy providing excellent customer service while ensuring nothing slips through the cracks behind the scenes?

If this sounds like you, a fast-growing healthcare solutions business is looking for a Servicing & Customer Service Administrator to join its expanding operations team.

About the Company

Our client is an innovative organisation experiencing significant growth, with a mission focused on improving people's quality of life through specialist healthcare solutions. The business has grown rapidly and prides itself on its collaborative culture, customer-first mindset, and commitment to developing its people.

What’s the role about?

This is a varied position combining servicing administration with customer service support. You'll play a key role in ensuring customers receive a professional after-sales experience while helping the operations team manage servicing activities, repairs, maintenance schedules, and product trials.

Key Responsibilities

• Coordinate servicing, repair, and maintenance requests from initial booking through to completion.
• Schedule engineer visits, workshop repairs, and customer call-outs.
• Maintain servicing records, customer updates, and preventative maintenance schedules.
• Respond professionally to customer calls, emails, and after-sales enquiries.
• Manage customer expectations by providing accurate updates and clear communication.
• Coordinate demo, trial, and hire equipment, including stock tracking, returns, and redeployment.
• Complete hire administration and invoicing while ensuring records remain accurate and up to date.
• Liaise with engineers, warehouse teams, operations colleagues, and sales teams to ensure excellent service delivery.
• Track outstanding actions and ensure follow-up activities are completed efficiently.

Requirements

About You

You'll be someone who:

• Has strong administrative and organisational skills.
• Enjoys working in a fast-paced environment with multiple priorities.
• Delivers exceptional customer service over the phone and via email.
• Has excellent attention to detail and a process-driven approach.
• Is confident using business systems, spreadsheets, and internal databases.
• Takes ownership of tasks and follows them through to completion.
• Works collaboratively and brings a positive, can-do attitude.
• May have experience in customer service, servicing administration, operations support, logistics, after-sales, or coordination roles.

Benefits

What’s in it for you?

• Salary up to £30,000 depending on experience.
• Company-wide bonus scheme.
• Genuine career progression opportunities within a rapidly growing business.
• Full training and ongoing development support.
• Supportive culture with a fully stocked kitchen, on-site parking, pension scheme, and flexibility when needed.
• 23 days holiday plus statutory holidays.

Ready to Find Out More?

This is an excellent opportunity to join a growing organisation where your contribution will be recognised and where genuine development opportunities exist for ambitious individuals. If you're looking for a role that combines administration, customer service, and operational coordination, we'd love to hear from you

IND25