Join our team as a Services Supervisor, leading our Concierge and Valet teams to deliver exceptional service experiences for customers visiting Westfield Knox.
In this role, you will oversee daily service operations while supporting a large frontline team to achieve premium customer outcomes. Working closely with the Retail Manager and centre leadership team, you will help drive operational excellence, team performance and service standards. This is an exciting opportunity for a people-focused leader looking to grow their career in a dynamic, customer-first environment.
This role is permanent, full-time, and based on-site at Westfield Knox. As part of the centre management team, you will undertake Duty Manager responsibilities following comprehensive emergency management training. This includes participating in a rostered weekend duty manager shift, with a day in lieu provided.
You are a motivated and customer-focused leader with experience managing frontline teams in retail, hospitality or guest services environments. You bring strong people leadership skills, the ability to coordinate and motivate a casual workforce, and a passion for delivering premium customer experiences. Organised, adaptable and solutions-focused, you thrive in fast-paced environments and are confident balancing operational priorities with team development. A full, open Australian driver's licence and confidence driving a variety of vehicles are essential.
Scentre Group owns 42 Westfield destinations across Australia and New Zealand. We create extraordinary places and experiences that connect and enrich communities.
We are focused on our customers and creating more reasons for more people to visit our Westfield destinations more often and for longer.
With approximately 75 professions within our business, our team has the expertise to design, construct, operate, manage and market our Westfield destinations and platforms.
We want to be the place where talent thrives. To support you thriving with us, we promise to respect, inspire and develop you, and that you will do work that matters.
Diversity, equity and inclusion underpins our culture, and our vision is that ‘Everyone Belongs’. We foster a workplace experience where everyone feels valued, supported and motivated to realise their full potential.
We aspire to create a workforce reflective of the communities in which we operate and encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation, gender identity or life stage. If you require support or adjustments during the application process, please contact us confidentially at scentregroupcareers@scentregroup.com.
We offer a range of unique benefits designed to support your wellbeing, career development and lifestyle, including five days paid Life Leave on top of your four weeks annual leave (pro-rated for part-time), 18 weeks gender neutral paid parental leave for primary carers, with no qualifying period and super paid for the duration of the leave period and free parking at your local Westfield destination.
Discover more about working with us.
Applications close: Friday 9th October 2026
Scentre Group exclusively recruits for roles based in Australia and New Zealand. If you are contacted regarding employment opportunities with Scentre Group based in any other country, we encourage you not to disclose any personal information. Any email communication regarding an employment opportunity with us will come from a scentregroup.com email address. If you receive any suspicious emails regarding employment with Scentre Group, please forward them to: scentregroupcareers@scentregroup.com.
Scentre Group owns and operates a leading platform of 42 Westfield destinations with 37 located in Australia and 5 in New Zealand.
We are focused on long-term growth, leveraging the strength of our core business by becoming essential to people, their communities and the businesses that interact with them.
More than 20million people live within close proximity to a Westfield destination. Our centres are hubs of local economic activity contributing to local employment and support a network of local businesses and suppliers.
Our operating platform is unique because we have a vertically integrated business model and a team of people with capabilities that can design, construct, operate, manage and market our assets. Our sustainable business framework is balanced across four key areas - people, community, environment and economic performance.
In striving to achieve Our Purpose, creating extraordinary places, connecting and enriching communities, we are guided by our values (our DNA) which underpin the standards we expect of ourselves and of others. Our DNA is a central part of our approach to business integrity and our Code of Conduct. It is how we put our culture into action.
Scentre Group acknowledges the Traditional Owners and communities of the lands on which our business operates.
We pay our respect to Aboriginal and Torres Strait Islander cultures and to their Elders past and present. We recognise the unique role of Māori as Tangata Whenua of Aotearoa/New Zealand.
