Job Description

Job Title

Services & Solutions Delivery Specialist with French (all genders)

As a Contract Administrator, you will play a critical role in managing, analyzing, and optimizing service agreements throughout their lifecycle. You will act as a key liaison between external customers and internal departments - including Sales, Legal, Finance, and Customer Service - to ensure seamless contract integration, drive timely renewals, and independently resolve escalated disputes. The ideal candidate is a detail-oriented problem solver who can maintain audit-ready databases, monitor strict SLAs and KPIs, oversee billing and payment tracking, and actively contribute to process improvements while supporting team members with complex cases.

Your role::

• Contract Lifecycle Management: Independently administer and analyze complex, multi-year service agreements. You will oversee everything from detailing terms and pricing structures to ensuring seamless multi-product integration and driving timely contract renewals.
• Customer Communication & Dispute Resolution: Provide high-level support for internal and external stakeholders. This includes handling complex, high-priority inquiries, supporting customer communication via phone channels, and independently resolving escalated contractual disputes.
• Cross-Functional Collaboration: Act as a strategic partner to internal departments—including Legal, Finance, Sales, Billing, and Collections—to resolve discrepancies, align service components, and implement effective contractual solutions.
• Financial & Billing Oversight: Manage the financial administration of contracts by working with pricing proposals, drawing up precise payment overview tables, and supervising the unbilled list to ensure it remains up to date.
• Compliance, Reporting & Data Management: Maintain a comprehensive, audit-ready contract database while tracking service delivery against agreed terms. You will generate detailed risk and optimization reports, ensuring all tasks meet established SLAs and First Time Right (FTR) verifications.
• Process Optimization & Team Support: Drive operational efficiency by tracking KPIs, proposing workflow improvements, and developing standardized processes. You will also execute process deviations independently and provide guidance to team members on complex cases and workload management.

You're the right fit if:

• Bachelor’s degree
• Fluent French (min. B2/C1 level)
• Fluent English
• Professional experience in fields related to in customer service, supply chain or accounting operations would be an asset
• You enjoy having direct contact with customers and keep a high standard of communication
• You bring a positive "can-do" attitude and are always ready to lend a hand to others.
• Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage
• The problem-solving mindset with the ability to identify improvement opportunities
• Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required
• Good organizational skills and aptitude for details

Our benefits:

• Annual bonus based on performance achieved 
• Private medical care with the option to extend it to family members 
• Benefit System cards 
• Discount for Philips’ products 
• Wide variety of trainings & learning opportunities including LinkedIn Learning access
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business
• Discover our rich and exciting history
• Learn more about our purpose
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here