Job Description

Job Title

Services & Solutions Delivery Specialist

Minimum required Education:
High School Diploma, Vocational Education.

Minimum required Experience:
Minimum 2 years of experience in Quotation Management, Service Processes, Customer Service, Supply Chain or equivalent.

Minimum required Certification:
N/A

Job title:
One sentence description of role
Your role:

As a Services & Solutions Delivery Specialist within the Parts process you are responsible for making sure that spare parts are available and delivered for our customers and Service Engineers from DX. As a Services Specialist you will ensure quality and functionality of Philips equipment to care of our customer’s needs. Manage service requests and ensure a high level of customer satisfaction on a daily basis.

Your role:

• Receiving POs from customer and Service Engineers for spare parts
• Processing POs in the system which ends with an automatic request to the transportation department
• Managing invoice disputes on customer requests including issuing credit & debit invoices
• Informing customers about delays and interruptions with delivery
• Managing customers queries for spare parts such as price requests or follow-up on PO status
• Receiving, monitoring, and ensuring closure on time of all kinds of Service requests
• Developing and maintaining high standards of telephone conversations and written communications with Customers and Service Providers

You're the right fit if:

• Bachelor’s degree or experience in Quotation Management, Service Processes, Customer Service, Supply Chain or equivalent
• Fluent English
• Professional experience in fields related to in customer service, supply chain or accounting operations would be an asset
• You enjoy having direct contact with customers and keep a high standard of communication
• You bring a positive "can-do" attitude and are always ready to lend a hand to others.
• Comprehensive PC skills, knowledge of Excel, SAP, Salesforce would be an advantage
• The problem-solving mindset with the ability to identify improvement opportunities
• Ability to multi-task and work in a fast-paced environment. Skill in prioritizing tasks required
• Good organizational skills and aptitude for details

Our benefits:

• Annual bonus based on performance achieved 
• Private medical care with the option to extend it to family members 
• Benefit System cards 
• Discount for Philips’ products 
• Wide variety of trainings & learning opportunities including LinkedIn Learning access
• Promotion of a healthy lifestyle in the office
• Employee Assistance Program

How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.

About Philips
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business
• Discover our rich and exciting history
• Learn more about our purpose
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here

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