Tobe responsible forallresources,andlogisticsrequiredto perform services and maintenance activities on customers' site/property. These activities contributetomaintaining,repairandrefurbishsold or existing products. Includes all types of maintenance service (preventive and remedial),managingmaintenance facilities and field services engineering.Developan operational year plan for the own department activities. Suggests improvements in products,processesand procedures. Contributes toplan of largerunit
Responsibilities, authorities and accountabilities
As a Lead Resource Manager, you will be responsible for the day-to-day management, development, direction, scheduling, and staffing of Field Service Engineers (FSEs) for installation and service activities in areas of compressors, gas turbines, control systems, multi-stage pumps, steam turbines and turbo-expanders and other turbomachineryevents
As a Lead Resource Manager, you willbe responsible for
Promoting excellence in safe working environment, Quality and ensures compliance with applicable EHS & Quality policies and procedures.
Managing FSE team, developing both technical and managerial skills through training path to achieve certification target and coaching session and ensure FSEs priorities are aligned with the company strategy
Cooperating on a day-by-day practice with regional Planning / Resources Management structure to cross-fulfil customer requirement, regional Finance teams and maximizeutilizationof resources and manage budget cost to achieve financial target.
Coordinating with FS Regional Pool to provide effective support and balancedutilizationin respect of Working Time Regulation, fatigue managementpolicyand OT production
Managing and analyzing the service demand (regional & global) to ensure adequate FSE supply within the reference area or worldwide, in line with activities scope of work
Guarantying theon timeFSEs mobilization through the cooperation with Regional Team, Assignment and Mobilization Specialist to provide FSE’s compliant mobilization.
Ensuring customersatisfaction bydeploying qualified FSEs for complex and standard Field Service Projects, collectingfeed-backto understand assignment appreciation from customer and, eventually, implement corrective actions
Communicating effectively with team members, P&Ls and AE support personnel during pre-job planning and post outage meetings
Supporting the hiring process for interviewing and on boarding andensuringresources target is to meet customer commitments and hub / region / operations objectives
Traveling extensively andperformengagement leadership visits andmeetwith Customer representatives and team members.
Required Qualifications
Show knowledge of English and Spanish, spoken and written, is a must.
Demonstrate familiarity with common PC software tools.
Demonstrate knowledge in Turbomachinery and Compressors will be a plus (Nice to have)
Desired Characteristics
Work in a way that works for you
We recognize that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive
Working with us
Our people are at the heart of what we do at Baker Hughes.We know we are better whenall ofour people are developed, engaged and able to bring their whole authentic selves to work.We invest in the health and well-being of our workforce, train and reward talent and develop leaders at all levels to bring out the best in each other.
Working for you
Our inventions have revolutionized energy for over a century. But to keep going forward tomorrow, we know wehave topush the boundaries today. We prioritize rewarding those who embrace change with a package that reflects how much we value their input. Join us, and you can expect:
Contemporary work-life balance policies and wellbeing activities
Comprehensive private medical care options
Safety net of life insurance and disability programs
Tailored financial programs
Additionalelected or voluntary benefits
About Us
With operations in over 120 countries, we provide better solutions for our customers and richer opportunities for our people. As a leading partner to the energy industry,we'recommitted to achieving net-zero carbon emissions by 2050 andwe'realways looking for the right people to help us get there. People who are as passionate as we are about making energy safer,cleanerand more efficient.
Join Us
Are you seeking an opportunity to make a real difference in a company witha globalreach and exciting services and clients? Come join us and grow with a team of people who will energize and inspire you!
The Baker Hughes internal title for this role is: Services Senior Team leader - Resource Management
Baker Hughes (NASDAQ: BKR) is an energy technology company that provides solutions for energy and industrial customers worldwide. Built on a century of experience and conducting business in over 120 countries, our innovative technologies and services are taking energy forward – making it safer, cleaner and more efficient for people and the planet.
For more than a century, our inventions have revolutionized energy. We harness the power of engineering, data, and science to redefine what's possible. Our diverse portfolio of equipment and service capabilities span the energy and industrial value chain. Our two operating segments, Oilfield Services & Equipment (OFSE) and Industrial & Energy Technology (IET), are organized based on the nature of our markets and customers, and consist of similar products and services. Visit us at bakerhughes.com to learn more.
