Job Description

Brief Job Description:

The Service Sales Account Manager will:

To manage and improve the performance of selected dedicated service Key Accounts in cooperation with the relevant service operational teams. To own the quality of service delivery to the account, including the monitoring of agreed key performance indicators. To ensure account longevity and to maximise account potential and financial improvement. (Account profitability)

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• To manage and improve the performance of selected dedicated service Key Accounts in cooperation with the relevant service operational teams.
• To own the quality of service delivery to the account, including the monitoring of agreed key performance indicators.
• To ensure account longevity and to maximise account potential and financial improvement. (Account profitability)
• To manage the financial administration of the account.
• To manage the provision of expert advice design, product application and standards guidance to the account.
• To maximise all UPS, MES & Thermal product opportunities within the account to be directed through to the relevant Vertiv team and monitor on a regular basis (dependent upon frequency of meetings).
• To manage future product / systems migration strategies for the account

Qualifications:

Required/ Minimum Qualifications:

• Proven organisational skills ~ able to prioritise workloads, incl. the ability to multitask effectively.
• Proven people management skills ~ able to coach, lead and motivate the team.
• Possessing a high level of commercial acumen and the ability to understand client’s
• Processes and business objectives.
• Self-motivated and business focused with excellent communications skills.
• The role is home based but may require some travel to the various offices and customer sites

Time Travel Needed:

• 40%

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers