Job Description

We're looking for a

Services Operations Analyst

This role is Office Based, Hyderabad Office

The Service Operations
Analyst will be responsible for managing key aspects of process governance and
operations for the Cornerstone Global Professional Services Operations
team. This includes activities such as reporting
& analytics, ownership and maintenance of CRM systems, and providing strategical
and tactical support to the Professional Services team. Collaboration in this
role means partnering with the Partner Success Managers, Sales, Finance, and
Technology teams to coordinate key aspects of the on-boarding and service
delivery process. The Services
Operations Analyst will also manage the day-to-day activities of new project
creation and expertise of our PSA tool.

In
This Role You Will:

• Design innovative solutions to
  support Services/Partner Operations business and enable global resourcing
  across North America, EMEA, APJ, and emerging markets using Operational
  Excellence principles.
• Lead
  the processing of customer agreements, interpret contract matter, and take
  appropriate action to provision necessary changes with internal
  stakeholders and partners.
• Scope and execute
  project/programs aimed at garnering efficiency and overall profitability.
• Ownership and maintenance of
  the CRM systems and ensuring data accuracy.
• Conduct end-to-end analytics to
  identify opportunities for improvement across process, people, and
  technology, specific to the global delivery and partner operations.
• Help set and refine goals with
  regards to partner operations and global resourcing with both
  external/internal leaders, ensuring a simple solution at scale.
• Deploy
  design solutions for short (quick hits), medium (process changes), and
  long-term (e.g., automation) across Services to ensure consistent,
  efficient operations at scale.
• Influence
  project objectives and direction with company leaders.
• Leverage
  technical capabilities to orchestrate and drive solutions involving
  systems and process changes to improve the delivery of service to clients
  and enable business intelligence.
• Structure
  and build out complex reporting needs and deliver presentations.
• Assist
  global resourcing team as needed with services staffing internally and
  externally with partners.
• Provide analysis and reports as
  required by Finance and the Leadership teams as well as own and manage the
  regular reporting and audit practice.

You’ve
Got What It Takes If You Have:

• Bachelor's
  ideally or equivalent experience.
• 4+
  year of experience in the field or in a related area.
• Strong
  organizational skills with the ability to manage multiple tasks
  simultaneously.
• Excellent
  communication and PowerPoint skills to deliver presentations to multiple
  levels of leadership.
• Highly
  motivated self-starter who is an excellent team player and can work
  collaboratively across multiple functions with virtual and global team
  leaders.
• Strong
  leadership and mentoring experience, with a passion to teach, while also
  demonstrate openness to learn from others.
• Exceptional
  data analysis skills with advanced knowledge of MS Excel.
• Knowledge
  of CRM systems such as Salesforce, Netsuite, Open Air, MS Project Server,
  Peoplesoft etc. with an emphasis on system integration, data warehousing,
  and analytics.

#LI-Onsite

Our Culture:

Spark Greatness. Shatter Boundaries. Share Success. Are you ready? Because here, right now – is where the future of work is happening. Where curious disruptors and change innovators like you are helping communities and customers enable everyone – anywhere – to learn, grow and advance. To be better tomorrow than they are today.

Who We Are:

Cornerstone powers the potential of organizations and their people to thrive in a changing world. Cornerstone Galaxy, the complete AI-powered workforce agility platform, meets organizations where they are. With Galaxy, organizations can identify skills gaps and development opportunities, retain and engage top talent, and provide multimodal learning experiences to meet the diverse needs of the modern workforce. More than 7,000 organizations and 100 million+ users in 180+ countries and in nearly 50 languages use Cornerstone Galaxy to build high-performing, future-ready organizations and people today.

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