Job Description

The Services Marketing Manager is responsible for developing and executing marketing strategies and plans for services that drive business growth and customer engagement.This role focuses on communicating the value of services with relevant Midmark product lines, in close partnership with Downstream Product Marketing, to strengthen the overall value proposition from Midmark. The manager uses market insights, customer feedback, and competitive analysis to help inform service strategy and support commercial success across Midmark businesses.

ESSENTIAL/PRIMARY DUTIES:

• Strengthen service category positioning by clearly defining messaging and communicating value to target audiences.

• Leverage cross-functional insights to identify market trends, customer needs, and competitive dynamics that shape marketing strategy.

• Continuously improve service offerings through ongoing market research, trend monitoring, and customer feedback analysis.

• Drive awareness and adoption of current, enhanced, and new services through strategic messaging and targeted marketing initiatives.

• Ensure unified market communication by integrating services messaging with product marketing for consistent, seamless customer experiences.

• Maintain and optimize marketing assets including content, collateral, and sales enablement tools to support the service portfolio.

• Enhance organizational capability by providing training, presentations, and expertise to internal teams, channel partners, and customers.

• Maximize marketing ROI by managing budgets, forecasting services performance, and evaluating financial and operational impact.

• Measure and improve marketing effectiveness through KPI development, performance reporting, and actionable recommendations.

• Support online service sales growth by ensuring pricing, messaging, and digital content align with brand guidelines, while developing strong internal and external stakeholder partnerships.

SECONDARY DUTIES:

• Ensures service offerings are accurately represented in the Midmark customer experience center.

• Supports business unit programs, such as design workshops and customer education and training, as required.

• Plans and participates in trade shows.

EDUCATION and/or EXPERIENCE:

• Bachelor’s degree in marketing, business administration, or a related field

• MBA is desirable

• 4+ years of experience in services marketing or in marketing roles where responsibilities included developing services messaging and value propositions

COMPETENCY and/or SKILL:

• Ability to lead cross-functional teams and influence without authority

• Strong analytical, problem-solving, and financial skills

• Proficient in understanding technical aspects of service delivery

• Excellent communication and leadership skills

• Proficient in Microsoft Office applications

• Ability to employ AI-enabled analytics and machine learning tools for market insight generation and reporting automation

SUPERVISORY RESPONSIBILITIES:

• Provides leadership, coaching, and/or mentoring.

• May have direct reports.