Services Manager

Salary £29,000 per annum, on call shift payment of £14.30 per session plus 34 days leave, rising to 39, and a health cash plan saving you and your children over £1140 a year.

Permanent, full time (37.5 hpw)

Middlesbrough

We can’t offer a CoS for this role

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Client Services Manager and lead our Elstone team to deliver person centred housing related support and make it a Great Place To Work for our colleagues! It’s an exciting time to join us; Elstone is a new service for Home Group offering support to 16 and 17 year old young people. The service will aim to support customers to learn the independent living skills needed to ensure a successful tenancy. The service works in partnership with statutory and voluntary agencies to ensure service provision is effective, focused and responsive to individual needs.

This is your chance to unleash the potential in our colleagues, delivering excellent outcomes for our customers!

What’s in it for you?

• 34 days leave, pro-rated (including bank holidays and a “me day”)

• Paid time off for volunteering

• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)

• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies

• Career path with development and an excellent training package

• Excellent benefits and rewards including supermarket discounts and travel expenses

What you’ll do

• Leading our team of support workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts

• You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded

• You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community

• You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike

• As an Ofsted registered service, a huge part of your role will be overseeing the quality of our support, ensuring that we are meeting the Ofsted regulations for supported housing. You will be supported in this by a Senior Client Service Manager and a Registered Manager.

You have

• Great people skills, ability to communicate and understand where people are in their life

• The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers

• Ideally, you’ll have experience of leading a team, and have the knack for empowering and developing others

• Experience of delivering support in a housing or care environment

• To get from A to B, you’ll need a vehicle insured for business purposes. The great news is that we’ll pay your mileage!

Stronger together

We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!

The practical bits

• You’ll work Monday to Friday 9-5,

• This is a hybrid role, and you’ll spend some time in the office and occasionally some time working at home. The majority of your time will be spent in service.

• You’ll need an Enhanced DBS check done and we pay for that.

Find out more

Click APPLY NOW to see our Service Manager Job Description,find out about us, for help to apply and for all our benefits Roles can close early, so don’t wait.

For reasonable adjustments email recruitment@homegroup.org.uk.