Service Manager
Salary £29,000 per annum plus 34 days leave, rising to 39, and a health cash plan saving you and your children over £1140 a year.
Permanent, full time (37.5 hpw)
Bury St Edmunds
We can’t offer a CoS for this role
Home, a place where you belong
Leading services that make a real difference, this is a hands-on leadership role coaching and supporting frontline teams. You make smart decisions, stay close to customers and what matters to them, balancing performance with compassion. If you’re ready to grow as a leader without stepping away from the frontline, this role is for you!
What you’ll do
Lead and coach teams to deliver safe, high quality, person-centred services.
Stay close to customers to make sure support reflects their needs and goals.
Manage performance, quality, safeguarding, and compliance across services.
Use data and insight to spot risks early and improve outcomes.
Oversee budgets, staffing, and resources to keep services sustainable.
Why join us
You’ll have space to lead in your own way, with trust and support behind you. We invest in our people and offer clear routes into senior management roles when you’re ready. You’ll work with colleagues who care about doing the right thing, for customers and for each other. Your work will have real impact, every day. Be part of one of the UK’s Great Places to Work!
You have
You have experience working in housing, care, or support services.
You have strong coaching skills and enjoy developing others.
You have experience managing quality, performance, and compliance.
You have confidence handling safeguarding and risk in complex services.
You have a customer focused approach and lead with empathy and fairness.
Stronger together
We do our best work when we’re ourselves. That’s why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work!
The practical bits
Our standard working hours are Monday - Friday 9am - 5pm. Flexible working arrangements can be discussed at interview, including some home working.
You need to complete an Enhanced DBS check, which will be fully funded by us.
What’s in it for you?
34 days leave, pro-rated (including bank holidays and a “me day”)
Paid time off for volunteering
Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
Career path with development and an excellent training package
Excellent benefits and rewards including supermarket discounts and travel expenses
Find out more
Click APPLY NOW to see our Service Manager Job Description,find out about us, for help to apply and for all our benefits Roles can close early, so don’t wait.
For reasonable adjustments email recruitment@homegroup.org.uk.
We're Home Group, a housing association, social enterprise and charity with a turnover of £505m and one of the UK's largest providers of high quality housing and integrated housing, health and social care.
We're proud of the difference that we have made over the last 90+ years and we continue to work hard to support over 125,000 customers who live in more than 57,000 homes across England and Scotland.
Our aim is to build homes, independence and aspirations and according to our trophy cabinet we’re pretty good at it! We're the 9th best place to work in the UK, the 4th best in the North East and the 8th best for women. Our apprenticeship programme is award winning; in 2019 we were named large employer of the year and large north east employer of the year in 2020.
If you want to find out more about us, visit our website below.
