Responsible for providing leadership for a team of approximately 5-11 to execute global customer support.
Roles and Responsibilities
Supervise the daily job of a sub-team of the Customer Support Team, dealing with several key functions of the global Parts organization: Quote Entry, Order Entry, Purchase Order Verification, Process Support, Vendor Direct Shipments, Accounts Receivables / Parts Quality Claims and 24/7 Customer Service.
Ensure smooth daily operation rhythm in both his/her own team and across other Customer Support teams.
Be the first point of contact for customers and other functional teams (Order Management, Warehouse, Sourcing, Finance, IT), and take ownership of escalations and drive their resolution.
Focus on the division’s billing quality; strive for speeding up the asset and debt related issue resolution and decrease the number of vicious invoices.
Own staffing of his/her team, including the identification and hire of talents, employee evaluation, coaching. Build and sustain a well-trained, experienced team, create an environment of teamwork, accountability, customer service mindset and result-focus with the highest level of compliance and integrity.
Develop and maintain functional metrics, create weekly, quarterly and ad-hoc reports.
Create and pitch presentations to the senior leadership.
Own and continuously update the work instructions of the functions he/she is responsible for as a leader.
Drive new process implementations and Enterprise Resource Planning system improvements.
Further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing.
Required Qualifications
University or College degree with strong academic performance.
Strong experience in global customer service (team leader experience is preferred).
Excellent communication level of spoken and written English & Hungarian languages
A third language (Spanish, French, German, Italian, Arabian, Chinese, Japanese) is a plus.
High level of proficiency in Microsoft Office software (Microsoft Excel, Access, Word, Power Point, Visio and Outlook).
Experience with Oracle ERP systems and enhancements.
Assertive, agile, precise, open minded, confident personality.
Excellent communication skills both horizontally and vertically within GE organizations, especially towards higher management.
Good prioritizing and strong problem-solving skills.
Demonstrated ability to excel in a team environment, across a matrix organization.
Ability to establish and handle multiple priorities simultaneously, work under pressure and keep strict deadlines.
Strong leadership, influencing and conflict-handling skills.
Passionate supporter of customer service excellence.
Desired Characteristics
Team leader experience in Customer Service
Familiarity with Oracle/SAP
Familiarity with the Energy Industry
Green Belt (GB) certified
Relocation Assistance Provided: No
GE Vernova is a purpose-built energy technology company on a mission to electrify to thrive and decarbonize the world.
It is made up of three businesses -- Power, Wind, and Electrification -- with focus on accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life.
The world needs more energy, smarter energy. With energy demand expected to grow by more than 50% in the next 20 years, we are continuously innovating to meet the moment…like we have for the past 130 years. The Energy of Change and relentless optimism are what drive us – it’s about never giving up and seeing what’s possible so that we deliver the energy technologies the world needs right now and for generations to come.
GE Vernova’s attitude and edge is embedded in its name. We retain our treasured legacy, “GE,” as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.
Together, we have the energy to change the world.
