Job Description

Are you a relationship builder who thrives at the intersection of commercial strategy and operational excellence? This role puts you at the center of GE Vernova’s customer relationships in the power generation sector – owning the full account experience, from daily operations through to long-term growth strategy.
As a Senior Services Manager, you will be the primary point of contact for a portfolio of key customer accounts, responsible for delivering safe, high-quality outage and maintenance services while identifying and closing new business opportunities. You will also lead a designated Key Account relationship at the headquarters level, shaping the strategic direction of that partnership and coordinating across business functions to bring it to life.
This is a senior individual contributor role with significant commercial and operational scope, suited to someone who is equally comfortable in a customer boardroom and on a plant floor.

Your key responsibilities

• Own your customer accounts end-to-end – serve as the primary contact, manage day-to-day relationships, and ensure safe, on-time delivery of outage and maintenance services including parts, repairs, and call-outs.
• Drive commercial growth – identify, propose, negotiate and close service opportunities across your account portfolio, managing the full profit and loss (P&L), including contribution margin and operating profit.
• Lead Key Account strategy – develop and execute business growth plants for your designated Key Account, engaging at the headquarters level on policy and strategic decisions to expand the services portfolio
• Deliver operational excellence – lead performance against outage, safety, quality, cycle time and cost metrics, applying rigorous daily management and standard work practices.
• Stay close to the market – maintain regular customer contact to understand plant operational challenges and intentions, while monitoring the competitive landscape to sharpen account strategy.
• Collaborate across functions – partner with internal teams in commercial, operations, finance, technical disciplines to fulfill customer commitments and execute growth plans.

Required Qualifications

• Significant experience in sales, services, or customer account management within the power generation industry.
• Proven track record delivering financial results, including ownership of revenue and profitability targets.
• Demonstrated ability to manage a full service cycle – from opportunity identification through to outage execution and customer sign-off.
• Strong written and spoken English communication skills
• Willingness and ability to travel regularly in Taiwan.

Preferred

• Experience managing strategic or headquarter-level customer relationships.
• Background in project or program management within a services or field operations environment.
• Proficiency in the local language(s) of the countries covered by your account portfolio.

Why GE Vernova

GE Vernova is dedicated to electrifying the world while simultaneously working to decarbonize it. Our Power Services business keeps some of the world's most critical energy infrastructure running — and the people who manage our customer relationships are central to that mission. You will have real ownership, real impact, and the backing of a global organization committed to the energy transition

Additional Information