Job Description
Job Location: Forest Grove Campus - Forest Grove, OR 97116
Position Type: Non-ExemptPacific University achieves excellence and distinction by investing in exceptional people to think, care, create, and pursue justice in our world. We embrace discovery in a close and nurturing environment that leads to genuine transformation. Our community is diverse, sustainable, and dedicated to discovery and excellence in teaching, scholarship, and practice.
At Pacific University, we thrive in an extraordinary environment, surrounded by the beauty of the great Pacific Northwest, with campus locations in Forest Grove and Hillsboro. We humbly acknowledge and thank the original caretakers of the lands on which we live, work, teach, and acquire and share knowledge.
Enrollment Management & Student Affairs at Pacific University is dedicated to fostering student development in support of a more just, sustainable, and caring world. Guided by our core values—equity and inclusion, care, community, and learning—we center holistic student wellbeing, cultivate a sense of belonging, and champion equitable practices. As part of this area, Campus Living is committed to continuous growth, collaboration, and innovation in service of our students and campus community.
GENERAL DESCRIPTION OF POSITION
The Services Coordinator is housed within Campus Living and provides administrative, operational, and customer service support that helps students navigate housing, campus services, and key Student Affairs processes. This position serves as a central service hub for Clark Hall, providing front desk leadership, administrative coordination, and high-quality customer service to students, families, faculty, staff, and visitors. The Services Coordinator supports efficient operations through budget management and processing, parking permit administration for the Forest Grove campus, supervision of student employees, and coordination of divisional and departmental processes. The role requires strong organizational skills, sound judgment, and the ability to work collaboratively across functional areas while remaining responsive to evolving institutional needs.
The expected annual salary range is $41,600 - $45,900, depending on qualifications and experience.
ESSENTIAL FUNCTIONS
The following major responsibilities and secondary functions are essential to the successful performance of this position.
MAJOR RESPONSIBILITIES:
Front Desk Operations
- Manage daily operations of the Clark Hall front desk, serving as a central point of information and support for Student Affairs areas housed in the building.
- Cultivate a high-standard service culture that ensures a welcoming, inclusive, and professional environment for all Clark Hall visitors.
- Assess needs, provide information, coordinate services, and refer individuals to appropriate campus resources.
- Coordinate responses to general email accounts and service inquiries with professionalism and discretion.
Access Services & Logistics
- Lead administration of parking permits for the Forest Grove campus.
- Coordinate parking application processing, database updates, permit issuance, and customer communication.
- Provide coordination and logistical support for student services such as but not limited to airport shuttles and recreation center passes.
Student Employee Supervision
- Recruit, hire, train, schedule, and supervise student employees supporting front desk operations and administrative projects.
- Provide ongoing coaching, feedback, and performance oversight to support student growth and leadership.
- Ensure accurate timekeeping and payroll coordination.
Financial & Administrative Support
- Coordinate administrative budget support for designated Student Affairs areas.
- Process payments, invoices, reimbursements, and purchasing documentation in accordance with university procedures.
- Track expenditures, assist with reconciliation, and support budget monitoring.
Housing Administrative Support
- Troubleshoot and resolve residential student inquiries with generosity and accuracy, serving as a knowledgeable bridge to appropriate resources.
- Provide administrative and coordination support for housing processes, which may include guest and short-term housing, summer housing, and academic-year housing.
Facilities & Office Coordination
- Coordinate the day-to-day care of Clark Hall shared spaces, including scheduling, cleanliness, organization, supplies, and operational readiness.
- Serve as an operational and safety support resource for the building.
- Assist with office transitions and onboarding logistics.
Divisional & Project Support
- Support divisional and departmental projects, initiatives, and events.
- Analyze administrative processes and recommend improvements to enhance efficiency and service delivery.
SECONDARY FUNCTIONS
- Serve on university or divisional committees, task forces, and hiring committees as assigned.
- Provide logistical and administrative support for meetings, orientations, trainings, retreats, and special events.
- Assist with preparation and editing of administrative documents, templates, webpages, and communications.
- Provide back-up support to Campus Living and Student Affairs colleagues as needed.
- Identify opportunities to enhance service delivery and the student experience.
- Perform other related duties as assigned.
JOB SCOPE
Performs position duties under the direction of the Associate Director of Campus Living, operating within established practices and university policies. Decisions are typically made within defined guidelines but require independent judgment, organization, and initiative. Matters of significant consequence are addressed in consultation with the supervisor.
The role carries responsibility for administrative coordination, financial processing, service delivery, and student supervision, with work that can significantly impact operational effectiveness, resource management, and the student experience. The position requires strong interpersonal, organizational, and administrative skills and the ability to adapt to changing priorities.
SUPERVISOR RESPONSIBILITY
As assigned, direct supervisory responsibility of student employees. Provides training, guidance, scheduling oversight, and task-specific direction to student workers.
QualificationsREQUIRED EDUCATION AND EXPERIENCE
- Bachelor’s degree preferred; or a high school diploma (or equivalent) with four or more years of relevant professional experience in an office or administrative support role.
- Minimum of 2 years of administrative or operational experience, preferably in a higher education or student services setting.
- Demonstrated experience providing customer service and coordinating administrative processes.
- Demonstrated ability to effectively use workplace technology, including Google Workspace, databases, and related software applications.
REQUIRED QUALIFICATIONS
- Excellent customer service and successful written and verbal communication with a broad and diverse audience in a culturally responsive manner.
- Ability to maintain confidential, detailed records.
- Proficient in the use of common office software, spreadsheets, email, databases, and electronic platforms.
- Demonstrated ability to work collaboratively with people in a wide range of roles.
- Demonstrates critical thinking skills in problem solving and decision-making.
- Ability to build and sustain rich collaborative relationships with university staff, students, and university partners of diverse backgrounds.
- Ability to prioritize and perform multiple projects, track data, meet timelines, respond to others in a timely manner, and work both independently and as a collaborative member of the University with a high standard of integrity and ethics, in support of the University’s strategic vision and the division’s annual goals.
- Able to make independent decisions and recommendations that align with policies, rules, and procedures; ability to ask questions and seek assistance when needed.
- Able to handle a variety of tasks in a fast-paced environment, working independently and/or as part of a team.
PREFERRED QUALIFICATIONS
- Experience working within Student Affairs, Campus Living, or a related functional area.
- Experience supervising student employees.
- Strong proficiency with spreadsheets and data management tools (e.g., Excel, Google Sheets), including formulas, data tracking, and reporting.
- Experience with budget support, payment processing, and financial documentation.
- Familiarity with relational databases or student information systems (e.g., Ellucian Colleague).
- Demonstrated ability to work collaboratively across departments while managing confidential information.
WORKING CONDITIONS
Work Setting:
- This is a full-time, in-person (not remote) position based on the Forest Grove campus.
Schedule Expectations:
- Typically standard weekday hours (Monday–Friday), apx. 8:30-5:30, though hours may vary depending on departmental needs
- Occasional early morning, evening, and weekend work, especially during the start (August) and end (May) of most programs’ academic years.
PHYSICAL REQUIREMENTS and ACTIVITIES
- Light work – involves lifting up to 20 pounds
- Visual acuity – ability to see and interpret visual information
- Standing and walking for extended periods
- Repetitive hand motions including fingering and grasping
- Talking and hearing to communicate with others
All physical requirements and activities may be performed with or without reasonable accommodation.
APPLICATION PROCESS
To apply, please upload your resume and cover letter that addresses relevant experience and names and contact information for three (3) professional references along with your Paycom application.
Application materials will be screened and interview candidates will be selected and notified by email. Only qualified applicants will be contacted for an interview. The hiring process typically consists of two interviews. During the selection process, we will strive to provide timely notifications All applicants will be notified once the position is filled.
Applicants must be legally authorized to work in the United States at the time of hire and continue to work without employer visa sponsorship, now or in the future.
Hiring Timeline: Applications will be reviewed on a rolling basis until the position is filled. Position start date as soon as possible.
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At Pacific University, we are dedicated to offering experiences that are authentic, holistic, equity-minded, and responsive. Our communal success rests on the recognition that complex problems and effective solutions are best approached by teams with a variety of diverse perspectives. and life experiences. As we continue to develop our equity practices, we actively promote access to opportunities and equitable pay for all employees.
We, who make up Pacific University, aspire to become a community of purpose where everyone is enabled to be wholly and comfortably who they are; accountable for inclusive behaviors and practices; built on trust, civility, care, openness, and honest conversations often around critical subjects. We know that these values are critical to prepare for a global world with complex problems, through an asset-based mindset so that everyone is afforded an opportunity to succeed. We believe in fostering a workplace where every employee is respected, their contributions are valued, and they are provided opportunities to succeed.
COMPENSATION AND BENEFITS
We offer a comprehensive benefits package for qualifying employees. Current benefits include:
- Generous paid time off (for vacation, holidays—including winter break—and sick leave)
- Medical coverage with alternative care options (with in-network services covered at 100% after payroll deduction)
- Comprehensive dental and vision plans
- Generous retirement contribution after one year of service with no match required
- Free mental health appointments
- Tuition remission for employees and their dependent child(ren) who meet eligibility requirements
- On-campus benefits, including free access to our sports facility and library
- Discounts on campus food, bookstore purchases, clinic services, and outdoor program gear rentals (including kayaks, snowshoes, and bikes)
EQUAL OPPORTUNITY EMPLOYMENT
Pacific University is an Equal Opportunity Employer and is committed to complying with all applicable laws, including those concerning employment and workplace policies. We are committed to fostering a non-discriminatory and inclusive work environment. We are proud to encourage applications from individuals of all backgrounds, including those from historically underrepresented groups.
NOTICE OF NONDISCRIMINATION POLICY
Pacific University makes all employment decisions without regard to race, color, national or ethnic origin, ancestry, age, religion or religious creed, disability, sex, gender identity and/or expression, sexual orientation, military or veteran status, or any other characteristics protected by applicable law. Applicable laws include, but are not limited to, Title IX of the Education Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, the Age Discrimination Act, and the Americans with Disabilities Act of 1990. Questions or complaints may be directed to the Vice President for Academic Affairs at 2043 College Way, Forest Grove, OR 97116 or via email at provost@pacificu.edu.
