Job Description

This Services Business Execution Productivity (AVP) role will support the successful execution of multiple programs aiming to generate productivity and optimize the global network for Services. This important role will contribute to the team operating on an agreed governance structure. They will support the delivery of strategic programs at agreed timelines that are driven by business goals.

This role allows the candidate to develop a comprehensive understanding of multiple areas within Services and how they interact in order to achieve their objectives. It also gives the candidate the opportunity to learn the Services Financials in detail, work with AI, and get well acquainted and partner with senior leadership across all areas within Services.

Excellent communication skills are required in order to negotiate across all levels of the organization. It will support a wide range of sponsors and stakeholders, ensuring that all initiatives are meeting key milestones and success criteria. They will help drive projects from initiation to close, making sure the projects are completed efficiently and deliver the stated business goals. Key responsibilities include planning and tracking productivity targets vs progress made, AI automation, headcount and expense management, identifying and executing new initiatives to improve profitability, communicating with stakeholders, and ensuring that project issues are resolved, and dependencies are managed.

Responsibilities

AI Strategy & Execution

• Be the AI champion on the team.
• Form an AI strategy around current processes that the team is involved in.
• Lead execution for building new and enhanced AI driven automated processes.
• Promote and support the effective use of AI within the team and the broader Services organization.

Strategic & Financial Oversight

• Learn the Services P&L and Balance Sheet in-depth, with a deeper focus on Expenses.
• Lead the identification and execution of initiatives to meet productivity goals and manage Direct and Indirect expenses for Services.
• Identify and analyze strategic business transformation opportunities to determine their financial impact, and then prioritize and contribute to detailed implementation plans.

Headcount Management

• Responsible for consolidating all headcount requests across Services.
• Collaborate with the team to prepare recommendations for approvals / rejections to be presented to the Services Workforce Management Council, comprising the Services COO, CFO, Chief of Staff, and HR head.
• Communicate outcomes of the WMC meeting to stakeholders.

Productivity & Project Management

• Establish and manage program governance for key projects, ensuring clear scope, deliverables, and timelines are agreed upon by all stakeholders.
• Develop and maintain detailed end-to-end project plans, defining tasks, dependencies, and clear roles and responsibilities to ensure accountability.
• Monitor and report on project progress against deadlines, manage the project cadence, and ensure dependencies are resolved and tasks are completed as agreed.
• Prepare and deliver reporting materials for senior management to provide transparency and facilitate timely decision-making.

Risk, Compliance & Performance

• Proactively identify, manage, and escalate risks and issues, anticipating delays and resolving problems to ensure project success.
• Appropriately assess risk in all business decisions, ensuring compliance with applicable laws, rules, and regulations while safeguarding the firm's reputation, its clients, and assets.
• Evaluate project and business performance, fostering a culture of continuous improvement by communicating lessons learned.

Collaboration & Influence

• Act as a key contributor and collaborative team member, working with a wide range of individuals in pursuit of Productivity execution and progress.

Job Family Group:

Business Strategy, Management & Administration

Job Family:

Business Execution & Administration

Time Type:

Full time

Primary Location:

New York New York United States

Primary Location Full Time Salary Range:

$109,120.00 - $163,680.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date:

Nov 10, 2026

Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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