Services BPE - Project Assessment and Preparation Team
The Business Process Expert - "Project Assessment and Preparation Team" is responsible for ensuring best in class Philips' complex business capabilities to improve quality, ensure reliable execution and deliver a better customer and employee experience. The role works under limited supervision, applies industry best practices such as Lean, Six Sigma, or Agile to enhance efficiency of business capabilities (data, process, org/people, technology). The role assists in establishing an accurate capability performance and adoption reporting in their domain, with reference to relevant targets.
You will contribute by analyzing, designing and optimizing comprehensive business processes for successful customer project delivery. Identifying inefficiencies and drive improvements with Lean or Six Sigma, creating scalable frameworks for onboarding, executing and closing customer projects.
Process Design & Optimization
Project Governance & Execution
Customer Success Alignment
Technology & Tools Enablement
Change Management & Training
T he Services Enablement Team with a focus on End-2-End Business process design, with the key purpose of full deployment into our Businesses & markets.
Bachelor’s or Master’s degree, or equivalent experience (preferred but not essential).
Minimum 5 years of experience in business process improvement, customer project management, or a related field within a fast-paced and evolving environment.
Proven experience designing, deploying, and optimizing processes and systems across multiple business models.
Strong understanding of project lifecycle methodologies and proficiency with project management tools.
Experience in Service & Solutions Delivery, Service Operations, or Customer Services environments.
Excellent communication, facilitation, stakeholder management, and engagement skills.
Healthcare sector, SaaS, enterprise technology, or cross-sector project management experience is preferred.
Continuous improvement certifications such as Lean, Six Sigma, or similar are advantageous.
Proficient in English, both written and verbal.
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others.
• Learn more about our business
• Discover our rich and exciting history
• Learn more about our purpose
If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care here
Over the past decade we have transformed into a focused leader in health technology.
At Philips, our purpose is to improve people’s health and well-being through meaningful innovation. We aim to improve 2.5 billion lives per year by 2030, including 400 million in underserved communities.
We see healthcare as a connected whole. Helping people to live healthily and prevent disease. Giving clinicians the tools they need to make a precision diagnosis and deliver personalized treatment. Aiding the patient's recovery at home in the community. All supported by a seamless flow of data.
As a technology company, we – and our brand licensees – innovate for people with one consistent belief: there’s always a way to make life better.
Visit our website: http://www.philips.com/
Follow our social media house rules https://www.philips.com/a-w/about-philips/social-media.html
