Job Description
ServiceNow Technical Developer – ITSM & CSM
Requirement ID: 10960682
Location: Amsterdam, Netherlands
Work Arrangement: To be confirmed
Start Date: 7 October 2026
Duration: 5 months
Experience: 6–8 years
Core Competency: ServiceNow
Language: To be confirmed
About the Role
We are looking for an experienced ServiceNow Technical Developer to design, configure, and develop solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and Customer Service Management (CSM).
The successful candidate will have strong ServiceNow development and scripting expertise, with experience building complex workflows, automations, and integrations. You will work closely with stakeholders and technical teams to deliver scalable, secure, and maintainable ServiceNow solutions.
Key Responsibilities
ServiceNow Development & Configuration
- Design, configure, customize, and develop solutions across ServiceNow ITSM and CSM.
- Work with modules including:
- Incident Management
- Problem Management
- Change Management
- Service Catalog
- Case Management
- Develop and maintain workflows, Flow Designer flows, and automation scripts.
- Create and maintain:
- UI Policies
- Client Scripts
- Business Rules
- Script Includes
- Develop solutions in accordance with ServiceNow development standards and best practices.
Integration
- Build and maintain integrations using REST and SOAP APIs.
- Work with MID Server and Integration Hub.
- Integrate ServiceNow with external enterprise systems such as CRM and ERP platforms.
- Ensure integrations are secure, scalable, reliable, and maintainable.
Platform Administration
- Support ServiceNow instance upgrades and cloning activities.
- Contribute to platform performance optimisation.
- Configure and maintain CMDB, Discovery, and Asset Management capabilities.
- Troubleshoot technical and platform-related issues.
Quality & Compliance
- Follow ServiceNow coding standards and development best practices.
- Ensure solutions align with ITIL processes.
- Follow applicable security and compliance requirements.
- Participate in testing, deployment, and release activities.
Essential Requirements
- 6–8 years of relevant experience in ServiceNow development.
- Strong hands-on experience with ServiceNow ITSM and CSM implementations.
- Strong knowledge of ServiceNow configuration and scripting.
- Proficiency in:
- JavaScript
- Glide API
- HTML
- CSS
- Jelly
- AngularJS
- Experience with Flow Designer, Integration Hub, and Orchestration.
- Experience developing ServiceNow workflows and automation.
- Experience building integrations using REST/SOAP APIs and MID Server.
- Strong understanding of ITIL processes.
- ServiceNow Certified System Administrator (CSA) – Mandatory.
Preferred / Desirable Skills
- Certified Implementation Specialist – ITSM
- Certified Implementation Specialist – CSM
- Certified Application Developer (CAD)
- Experience with CRM/ERP integrations.
- Experience with CMDB, Discovery, and Asset Management.
- Experience working in Agile/Scrum environments.
Soft Skills
- Excellent communication and stakeholder-management skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and collaboratively.
- Ability to communicate technical concepts clearly to business stakeholders.
- Strong attention to quality, security, and ServiceNow best practices.
