Job Description

Who we are

We drive innovation – from advisory and implementation to managed services and beyond, powered by a global team of over 18,500 experts representing over 90 nations in more than 30 countries. With SAP at our core and a powerful ecosystem of partners like Microsoft and ServiceNow, we continuously improve solutions and AI-driven technology to make them work for companies – and for their people.
As part of NTT DATA, a $30+ billion business and technology services, AI and digital infrastructure leader. As a Global Top Employer, NTT DATA serves 75% of the Fortune Global 100 and, with experts in over 70 countries, co-innovates solutions that encourage experimentation and recognize great work. With us, you have endless opportunities to think big, act bold and take ownership. Make this the place where you belong, learn, and build your network.

We are looking for a ServiceNow Technical Coordinator with German to join our team.

What you'll be doing

• Bringing technical expertise into platform development and ensures coordination and alignment of cross-team technical topics (examples: IT security, test management, compliance, UX, release management, reporting/analysis).
• Ensure consistent security, test, usability and reporting standards in platform development
• Conduct risk and compliance assessments and derive measures
• Plan and steer QA and release activities (test strategy, test management, release management)
• Support and coordinate rollouts and hyper-care; create and maintain technical documentation and training materials
• Advise on IT security standards, governance and best practices
• Identify risks, dependencies and improvements proactively
• Support maintenance, incident/problem management and 2nd/3rd level support
• Continuous improvement, deployment concepts and release planning, ensure adherence to technical and process standards (examples: NIS2, ISO 27001, IT4IT, ITIL, COBIT)
• Prepare runbooks/operations concepts and support integration into operating environments (e.g., Splunk)

What you’ll bring along

• Bachelor’s or Master’s degree in Computer Science, Engineering, or equivalent experience
• At least 4 years of hands‑on experience as a Technical Coordinator, ideally in ServiceNow context
• Strong expertise in IT security, QA, compliance or UX engineering
• Relevant certifications ideally
• Experience with agile methods and tools (Jira/Confluence, MS Office, Miro)
• Hands-on, initiative, experience with ServiceNow stack and IT operation of complex solutions, experience in IT architecture and technology stacks
• Strong communication skills and advanced English and German