Job Description

Company Description

About Devoteam:

Devoteam is a leading consulting firm focused on digital transformation. We help our clients leverage technology to achieve their business goals.

Our longstanding partnerships with leaders like AWS, Google Cloud, Microsoft, and ServiceNow amplify our capabilities, allowing us to deliver top-tier expertise and award-winning services. We complement these partnerships with in-depth Cyber, Data & AI, Software development and multi cloud expertise.

For 30 years, we have always been guiding our customers on the next tech wave. Devoteam has guided organizations through the Internet and cloud. The next revolution? AI.

With 11,000 tech natives working in 25+ countries, we bring you highly skilled IT experts across Europe

At Devoteam, tech is in our DNA, and it’s the people we empower with tech. Now, with responsible AI, we’re ready to unlock a future where technology drives positive change.

Job Description

As a ServiceNow Technical Consultant at Devoteam, you design, configure, and implement ServiceNow

solutions that translate business requirements into robust, scalable technical configurations. You apply

ServiceNow best practices to decide when to configure out-of-the-box and when tailored customization

is required. Alongside hands-on delivery, you mentor junior team members and proactively flag risks,

dependencies, and improvement opportunities within your scope of work.

At Devoteam, we lean into change and embrace emerging technologies from day one. Every consultant

receives dedicated AI training and modern tools designed to streamline daily work, amplify expertise,

and fast-track learning.

Responsibilities

• Design, configure, and implement ServiceNow solutions according to business and functional

requirements

• Translate business needs into scalable technical configurations and detailed technical designs
• Customize the platform when required, following ServiceNow best practices and coding

standards

• Develop integrations with third-party systems (REST, SOAP, file-based transfers)
• Deliver well-documented, thoroughly tested customizations, including unit testing and

structured testing approaches

• Mentor and guide junior team members on both technical and functional topics
• Proactively identify risks, dependencies, or improvement opportunities within your scope of

work

• Support platform upgrades and ongoing application maintenance

Qualifications

Requirements / Qualifications

• 3+ years of hands-on experience in ServiceNow configuration and development
• Strong understanding of ServiceNow administration, App Engine, and customization practices
• Proficiency in JavaScript, Glide API, business rules, script includes, and UI policies
• Proven experience in unit testing and awareness of structured testing approaches
• Comfortable with both "out-of-the-box" implementations and tailored customizations
• Fluent in Dutch and/or French, plus English; strong communication skills with technical and non-

technical stakeholders

• ServiceNow Certified System Administrator (CSA) required

Mindset & Work Ethic

• Customer-oriented and quality-driven
• Autonomous with a proactive mindset
• Agile, adaptable, and collaborative

Nice to Have

• Experience with Service Portal, Employee Center, and Agent Workspace
• ServiceNow Certified Application Developer (CAD) or Certified Implementation Specialist (CIS)
• Experience in greenfield implementations (from scratch)
• Familiarity with middleware integrations (MuleSoft, Dell Boomi, Kafka)
• Experience with AI on the ServiceNow platform (e.g. Now Assist, Control Tower) is a plus,

provided it can be demonstrated with concrete examples

Additional Information

What We Offer

• A challenging and varied role within Devoteam.
• A competitive salary package including company car, net allowances, meal vouchers, and group insurance.
• Continuous learning opportunities: certifications, training budgets, conferences, and internal knowledge-sharing.
• A hybrid work model with modern, inspiring office spaces designed for collaboration.
• A culture that values innovation, autonomy, and personal growth.