Job Description

Title: ServiceNow Senior Consultant based in Deloitte Consulting Philippines Delivery Center

Are you ready to unleash your potential?

At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.

We believe we have a responsibility to be a force for good, and WorldImpact is our portfolio of initiatives focused on making a tangible impact on society’s biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.

Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.

We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognized for their contributions.

Ready to unleash your potential with us? Join the winning team now!

Work you will do

Deloitte helps organizations reset their IT strategy and implement the systems and solutions, including cutting-edge cloud services, to re-energize performance across the enterprise.

As a Technical Architect, you will provide high level design and technical solutions for ServiceNow team:

• Define end‑to‑end technical architecture for ServiceNow implementations across one or more modules.
• Translate business and functional requirements into robust, platform‑aligned technical designs.
• Provide technical leadership and oversight to development and delivery teams.
• Design and govern integrations, CMDB strategy, platform security, and performance.
• Lead technical discussions, architecture reviews, and solution workshops with stakeholders.
• Ensure adherence to ServiceNow best practices, release upgrades, and Deloitte delivery methodology.
• Support estimation, solution planning, and pre‑sales activities as needed.

Your role as a leader

At Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Senior Consultants across our Firm are expected to:

• Actively seek out developmental opportunities for growth, act as strong brand ambassadors for the firm as well as share their knowledge and experience with others.
• Respect the needs of their colleagues and build up cooperative relationships.
• Understand the goals of our internal and external stakeholder to set personal priorities as well as align their teams’ work to achieve the objectives.
• Constantly challenge themselves, collaborate with others to deliver on tasks and take accountability for the results.
• Build productive relationships and communicate effectively in order to positively influence teams and other stakeholders.
• Offer insights based on a solid understanding of what makes Deloitte successful.
• Project integrity and confidence while motivating others through team collaboration as well as recognising individual strengths, differences, and contributions.
• Understand disruptive trends and promote potential opportunities for improvement.

Enough about us, let’s talk about you

• Bachelor’s degree in Software Engineering, Information Technology, or equivalent
• 8+ years of overall ServiceNow Development experience
• Experience serving as Technical Architect or Lead Developer on medium to large-scale ServiceNow implementations.
• Strong expertise in:
  • ServiceNow scripting (JavaScript, Glide APIs)
  • Flow Designer and Workflow
  • Client and server-side development
  • Service Portal / UI Builder
  • CMDB and CSDM
• Proven experience integrating ServiceNow with third-party systems using REST, SOAP, and MID Server.
• Strong understanding of platform security, role-based access, and data protection.
• Ability to translate business needs into robust technical solutions.
• Strong communication skills with the ability to engage both technical and non-technical stakeholders.
• Experience supporting global or multi-region implementations.

To be successful in this role, you should have the following key experience and capabilities:

• ServiceNow certifications such as:
  • Certified System Administrator (CSA)
  • Certified Application Developer (CAD)
  • Certified Implementation Specialist (any module)
  • ServiceNow Certified Technical Architect (CTA) – preferred
• Experience in consulting or professional services environments.
• Exposure to Agile / SAFe delivery models.

What is in store for you?

• Embrace the dynamic nature of our work environment with the opportunity to work on a hybrid set-up and on a shifting schedule.
• Rewards platform – your hard work won't go unnoticed at Deloitte!
• Training and development - at Deloitte we believe in investing in our best assets, the people! You will have access to world class training and funding towards industry and other professional certifications.
• Receive support and mentoring to progress your career. You will have access to mentors and coaches who will help you pave a path for career progression.
• Benefits effective upon hiring including paid time off and holidays, health, and life insurance!

Next Steps

Sound like the sort of role for you? Apply now.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.

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